Customer Ratings & Reviews

I am incredibly pleased with my refrigerator. The size is small (it was by choice.) However, the interior design enables me to fit anything I want: Shick, sleek-looking, has a beautiful color.

The team did a great job installing our new garbage disposal. Very efficient, very friendly and we've tested it with the dishwasher and simply the sink and all is working well. Would certainly recommend them to others.

Well third time was the charm Bobby Clark came out and was very nice and able to answer all my questions. He didn’t rush through so I feel very confident with the measurements. When I am able to find an oven I like I will be requesting him for the installation. I believe Karah was the person in the Woodland store who got this setup for me and I really appreciated her help but after 2 people that were sent using the 1-800 number though they both were very professional and tried to get the right person for me coming in store was the best suggestion they made. Unfortunately with the delay my health has become an issue and I can’t follow through with getting my oven right now but hopefully I’ll be back on track soon and will be back in touch.

General Electric duel wall oven was a great buy. The person who helped us was knowledgeable and answered all questions that were asked. Only holdup was product was backordered so still waiting for product.

Excellent , professional techs that came out to make sure new range would fit

The installers came to check out my kitchen as I was having a wall oven and gas range installed. They were able to see and plan for any modifications needed as my new oven was slightly larger than existing one. Very minimal modifications was needed. Completed efficiently.

I am so far really enjoying this oven. It replaced an older GE oven so I went with them again as they guaranteed it to fit in same position. Overall it works really well - i love all the features - highly recommend.

The Geek Squad Appliance Site Survey Pre Measure was a bit inaccurate on the time they were actually going to arrive, but I was happy that the size of the stovetop range is compatible to the space needed.

Great thanks, technician was able to measure and review and said the 24 dishwasher will fit.

We were concerned about our new Kitchenaide double oven fitting properly into the place occupied by an old Whirlpool double oven. The site survey worked extremely well and answered all our questions and made for a flawless install of the new Kitchenaide

Fast and to the point .... Pleasure dealing with best buy for all my appliances and electronics. Always on time and professional. Men came out to measure for my appliances and we're in and out in minutes. Great job as always. Loving our new complete set of kitchen appliances

My space for a refrigerator is fairly small. I was worried about finding a refrigerator that would fit. The one I chose was very tight. The gentleman was very accurate with his measurements. He reassured me and gave me peace of mind. It fit perfectly the first time.

I am enjoying my new GE refrigerator very much. The men who delivered it did an excellent job installing it.

I have not used my oven and microwave yet. I feel sure that they will work satisfactorily. My microwave is small for the opening. It is about 4" short. The screws are not set in properly. They look as if they could come out of the cabinet. The company premeasured. We will go to Best Buy tomorrow to advise them of the problem.

Product was available and oven arrived on time in good condition. PreMeasuring by the installers was completed three days prior to delivery and unit was approved for install. However, the oven was to be installed by the delivery team. They informed me the premeasurement was wrong, the oven would not fit the opening, they would normally make a cut to enlarge the opening but did not have a reciprocating saw with them to remove an eight of an inch from a finished wood cabinet. So they simply put the unit in my garage and left. One of the installers spoke passable English, the other spoke none at all. Trying to communicate about the measurements was difficult. I called to the customer support number for a new install date team. I had to repeat my situation with multiple reps located in a South American call center. The subcontractor they chose repeatedly ignored the arrival days and times Best Buy gave me. The last attempt was a complete no show. No one called, no one ever came, and Bo one followed up. Then out of the blue I got a call from the Haul-away team to get my old oven unit. I told the technician that it had not been removed. He said “are you sure, the system says the new was was installed”. The “system” that you will hear many times from Best Buy is a patchwork of onshore and mostly overseas call centers that don’t follow up on what they promise….with one exception. They finally agreed to refund the installation and haul away charge and did so. They thought I should be pleased, until I reminded them that those services were never provided in the first place……big deal. So after almost a month the unit is still in my garage and I’m trying to arrange for a local installer. BTW…. When I went to the local Best Buy and asked for help from the store manager they did nothing but hand me a brochure with the same number for customer support I had used all along. The company seems to be desperately trying to keep up with Amazon and other major on line suppliers, but are failing badly. One CS rep told me this situation was not there fault since they contracted out to have it installed and it was the contractors issue. When I asked for a direct number for the contractor they refused to give it out. So, if you’ve never seen the underside of a bus, buy your next appliance from not so Best Buy and they’ll throw you there. Can’t rated the product since it’s not installed. Hope this helps others to not have to go through what I did. I won’t even conjecture what happens if I have a warranty issue and have to resolve that through this customer service disaster.

The Site Survey team was very thorough and professional. Measured our cabinet AND the new oven combo that was scheduled for return sitting in my kitchen. Previous delivery/install team had determined it wouldn't fit based on KitchenAid "depth" requirements - they didn't measure the oven combo to confirm actual unit fit dimensions but understand they came to install not measure everything. After complete evaluation of my cabinet and detailed measurement of the appliance, it was easily installed without issue!

The low rating regards the utility of the visit and not the technician that arrived for the visit. The tech was friendly, respectful and knowledgeable. The measurement of the cabinet opening for replacement double oven was challenging and required removal of the existing double oven for accuracy. We could have used suggestions of craftsmen who were willing and able to make the necessary adjustments and strongly suggest that BestBuy strive to make this possible.

I am very appreciative of the assistance provided by Best Buy. I was having difficulty with my new oven which I had only had four months. The bottom shelf did not seem to be in the right position even though I knew it had been installed correctly. The team was able to correct the problem very quickly and I could not be more pleased.

Over all LG makes great products and this tv exceeds all my expectations for the price!

Excellent quality and quiet service Easy to install and very versatile.