Customer Ratings & Reviews

This was an okay service, it did stop me from purchasing too big for my space but the guy wasn’t helpful in giving me exact measurements for what I needed. Also why would they send 2 men into my home to measure a space? One just stood there no mask, not saying anything just looking around very awkwardly.

Excellent service and pre-installation followed by installation of Microwave/Oven unit by Best Buy technicians. They measured the area, made sure the unit we chose would fit perfectly.

I’m really happy with the appearance of Whirlpool washer and dryer ( it’s in my kitchen behind doors). There are quite a few settings to learn and I’m still learning but it’s working well, There are 2 negatives on the washer:. it is extremely loud ( on all settings) and is very deep. I am constrained by measurements (size of actual washer and dryer) )so I have to go with modern, sleek, window or go back to plain white .

Satisfied with the service recieved, wich save me a lot time when the team came to my home to getting the measurements.

Evan was fantastic to work with! We first met in the store, where his knowledge and practicality were so helpful. But what really stood out was Evan's continued support and communication. He ended up coming out to our house on two separate occasions--once to make sure all was good for install, and second when the installation needed some additional attention he was here and very supportive and helpful! He made the whole kitchen renovation process so much easier for us! Thanks Evan!

Measurement was first completed by Best Buy the day after my purchase. He then contracted a vendor to come out and measure again width my understanding, the vendor was to perform the cut to widen the hole. Then vendor came and only measured saying he could not do the work. I had to get it widened myself

Installers were professional and quick and told us about preheating

The The Appliance Site Survey or Pre-Measure service was prompt and professional.

very nice dryer; however, I really wish there was also delicate (low) setting - now, I have to hang dry majority of my clothes because this dryer only has medium & high settings - space was limited so this GE dryer was my only option - I’ve always liked GE products - my washer, fridge, & dishwasher are GE

The appointment went smoothly. At first they did not use the number and instructions i provided and arrived earlier than scheduled. The measurement and advice of the technician were perfect, professional and appreciated. Grateful for this service which allowed for a smooth transition (confirmation of choice of laundry tower, purchase of a missing item for better installation).

I am so glad this service is available - it can be a real bummer when a fit-in appliance arrives & cannot be installed without significant modification of the space to be filled. The person doing the job was professional, had people skills & efficient. I've requested that he also be the person who performs the installation when my new appliance arrives.

They measured the spaces, took pictures, and told us what we would have to pay for. However, they told us if we purchased the two parts, they would install at no cost. However, when the appliances were delivered, the men that did the installation said it was not free!

This unit matches the rest of my appliances perfectly. It was easily installed and works just fine. Looking forward to using some of the timing and cleaning functions this offers. The first "bake" yielded great results.

The installation went smooth. I would definitely use them again.

On time. Exhibited skill and experience. Very knowledgeable and easily answered questions.

The LG tower washer dryer os vey good so far. It was delivered this past wednesday june 14

I am please with my purchase perfect size. It look like a sturdy fridge

The representative, Jake and his assistant, were very professional and took the time to discuss and show us how our new appliance worked. The entire ordering experience was stressful BUT Jake as the installer made the experience give Best Buy a 5 star rating. I would recommend this gentleman to anyone wanting appliances installed.

Obviously highly-experienced technicians and technician mentor training also occurred.

It was nice to know the appliances we ordered would fit in the spaces we had. We actually had to switch the microwave we originally picked out. It was good to know so we could resolve it BEFORE it was delivered!