Customer Ratings & Reviews

The agent was efficient, friendly, polite, professional, and expert. He performed the needed service, and also advised me about exactly what and why certain furniture must be moved for the delivery of the refrigerator. That was especially helpful. He was cheerful and pleasant, and explained everything clearly

We had our kitchen redone using Best Buy. We bought four major appliances and did all the measurements ourselves (we’ve done this before). Best Buy tech rep recommended an Appliance Site Survey to be sure everything fit and there were no surprises. Good thing, because our cooktop stove (mounted in granite) would not have fit even though the manufacturer’s specs indicated it would. When the crew came do the install, we were prepared for the extended time and site prep required for them to cut the granite and properly mount the cooktop. Appliance Site Survey made the entire installation process go smoothly.

Great microwave. Rated #1 by Consumer Reports! Huge area for food. Non-stick walls. And very good looking.

Geek Squad installed a dish washer professionally and even installed an anti-knocking value to prevent pipe rattling. So far, so good and no problems after 9 months.

Great microwave. Many options to use for cooking. Great appearance.

Person that was sent to survey my house for my dishwasher was very friendly. He said no problem. And when he came to install, he had no problem. Thank you

Great product and excellent installation. Looks beautiful.

Matthew Tito is "TOTAL OUTSTANDING!" Tito is professional, prompt, well mannered, knowledgeable and familiar with all aspects of his job. He doesn't mind explaining to you exactly what hes doing. He should definitely be a trainer. All companies should have an employee like Tito. Best Buy is very lucky to have an employee like Tito. Tito puts your mind at ease and assure you the installation will go well. I have no idea how much Tito is earning but he definitely deserves a raise! Tito, you are truly 'ONE IN A MILLION" and I will never forget the Excellent Job you did!

The agent was very helpful... We will need a follow up and we'll call when ready...great service

Good customer service. Was on time. Very friendly. Recommend there services.

I’m thrilled to report that my new GE oven/microwave is not only extremely functional, but quite beautiful as well. Because Best Buy sent techs to measure my space, the oven fit perfectly with no cabinet changes or carpenters needed. It doesn’t get any better than that folks! Can’t wait to replace the hood over my cooktop.

Employees arrived within designated six-hour window and confirmed space would accommodate new appliance. A six-hour window (7:00 a.m. to 1:00 p.m.) seems overly broad. That was the only choice offered. The only choices for service were Tuesday and Friday.

The Pre-measure was completed, but I was never contacted about the changers necessary for installation. The measurement was completed on April 20th and no one has contacted me. The 3 rating would have been a 5 if I was contacted. I reschedule another pre-measure for May 20th. The delivery date is 6/3, so I hope this will be the last delay.

The in-home service representative was very knowledgeable and helpful. He showed us how a 30" counter cooktop could be converted to a 36" cooktop without having to do a counter replacement . I would highly recommend this young man for the job.

From start to finish, all Geek Squad Best Buy staff were amazing! From the agent who explained everything to me about my eventual purchase, to the installers who were very efficient and made sure everything worked and clean before leaving! I purchased an over-the-range microwave oven to replace an old one that stopped working. I also bought an extended 3-year warranty. With all the specials, discounts, and related free services afforded me as a TTS member, my entire, total purchase was nearly 50% off! Bravo, Best Buy!

The in home service was set up quickly and had the measurements to order our oven wall unit and microwave. The employee was professional and helpful. Thank you Best Buy. With the correct measurements we ordered the correct size for our space. Not all wall ovens are the same size.

I really enjoyed owning this item since this was exactly what i needed and so far so good

Good job .........................................

they came to my house and measured all my applicances and gave me their recommendations

This is a great purchase, would definitely recommend to those who are looking to purchase a built-in wall oven unit