Customer Ratings & Reviews

I did not purchace anything, a tech came by to measure for product to be installed, but so far no one has followed up on purchasing products.

This was yet another demonstration of the disorganization of your company. We bought some items for our house and tried to get the GEEK squad to help with installation and some other computer issues that have gone unresolved for quite a while. Not only did anyone not contact us about a site visit for these purposes someone else called to make an appointment for appliance installation. We attempted to explain that we did not need the appliance assistance but accepted an appointment for weeks later. BTW- when we did need appliance assistance we were put off for a month. We are getting pretty fed up with the not being able to solve our tech issues. I am requesting a response from someone in a local San Antonio store to get to the bottom of this nonsense. If we do not hear from someone within three business days, we intend to cancel our squad subscription. PS-you folks can't even let me say my piece conveniently. Now I have HAD to answer your dumb "break it down questions" before I can submit my grieveances. D Pyle

The Agent did not inform me that my selected oven would require an additional fee to make the cutout larger. (And did not tell installers to bring a saw.) He also did not measure correctly for the microwave oven.

The two men that came to do the pre-install measurements were professional yet warm at the same time. They reassured us that the appliances we ordered will fit so we hope that will be the case. Overall very pleased.

Crew was on time and measured, explained what was needed in terms of cabinetry modification (old oven is bigger than new one) including cost estimate. However, they did not notice/mention that we'd need a plumber to fix the valve at the gas line. When the oven was finally delivered 4 months later, the installers said we need a plumber. This was a week after a snowstorm that froze pipes and no plumber was available. Had we been told in October, the valve would have been ready for the install.

The tech was very polite and did all the measurements. He explained what would happen when they delivered my merchandise and answered all the questions that I had. I will definitely use this service again.

Great service, very professional and quick inspection

Bosch Brothers is always very helpful, on time, and prompt service. Thanks Best Buy!

Absolutely terrible - you cancelled my first appt without telling me - I drove 300 miles round trip for the appt,. and they never showed up for the second appointment the following Tuesday - your installers said they came but I was out on the driveway waiting for them and they never showed although they told someone they did - We have a gate and the gate said they never came all day and we have a camera and there is no record of a Best Buy truck - I would never trust you in my home again!

Great appliances that look great are easy and efficient

Late for appointment by 45 minutes and no call from tech. Then talked on cell phone while here.

Great selection of items to choose from, with a staff that was more than willing to patiently explain differences as well as advantages for each item and provide comparison summaries for each category. Installation team was also on time and excellent at their work and did everything possible to ensure the best installation.

Very professional and quick! Just FYI- they do not pull out the appliance and check the space, they solely measure the outside dimensions.

Service was done by someone from an hour away and was very kind and attentive to my needs. Satisfied.

I was very pleased with the knowledgeable young man, Carlos, that came to measure for my new Kitchen Aide cooktop.

Excellent service! Took very good measurements. Great service provided by Best Buy

Appliance company was clear in their communication and was on time as stated.

The salesman was very knowledgeable about the refrigerator that I had been researching. He also helped me schedule an appointment for an installer to come to our home to give us options for a new wall oven. The purchase of the refrigerator and scheduling was completed very quickly.

Very impressed with this service. Victor arrived to do a site survey ahead of the installation day to take measurements and review the paperwork. He was professional and answered all our questions.

I have never left a bad review with Best Buy until now. I have used in home services before, with positive results. Not this time - it was all negative. Never was contacted for a in home consult. The persons who came to the measurements were deliverymen/installers?, that was uninformed about what was needed. Supposedly, the measurements were forwarded to Best Buy for purchase. I was told Best Buy would be contacting me about this. That was on Wednesday January 17th. Nothing but crickets, radio silence- have heard a word, and still waiting. I will take matters in my own hand with an in-store visit sometime during the second week of February. This is unfortunate.