Customer Ratings & Reviews

Product was back ordered for almost two weeks, delivery window changed twice and was delivery after the window at 800pm. When called the customer service personnel at 600pn I was told there were only two deliveries before me and one installation arrival time 700pm . Called around 800pm to find out where was the item and I was told there were behind schedule with three customers before me. Delivery arrived 5 minutes after I hanged up with the customer representative

Excellent service! Took very good measurements. Great service provided by Best Buy

Jorge came by to check if our space was suited for an LG washer /dryer unit. He was informative and professional.

This is for an LG refrigerator that was junk, but if you have a problem, they get people here with another new part !

Appliance company was clear in their communication and was on time as stated.

The technician arrrived on time and conducted his work quickly and efficiently. He answered our questions

The measurement was fast and very professionally done. Best of all it was done at no cost.

Due to electrical wiring complications, it was necessary to have someone come out and examine my existing installation, so that proper instructions could be given to the installer.

Great service, very professional and quick inspection

The guys from Best Buy came to measure our space to make sure there would be no issues when our new washer & dryer arrived. They were efficient & professional. Everything went very smoothly on installation day.

Pre-measuring was straightforward and professional. We had a two-man team measure our stove top for a replacement. Understand that there could be some grout removal during their measuring.

The installation was a nightmare. 1. We took off from work an entire day for the installation just to have the installer call at the end of the day to say that he wasn't going to make it. 2. We rearranged our schedules the second day to be home for a specific block of time just to have him not show up until hours later. 3. Out of all the inconvenience, once he did show up, he had the nerve to be arrogant. This the abbreviated version of the encounter.

The service was great. The member who came out was awesome and easy to work with. However, BB failed to do any followup.

The guys that came for the site survey were professional, polite, knowledgeable. They full evaluated our situation and gave us the most accurate info for us to make the best decision. I'd highly recommend the site survey before making a purchase

Delivery was delayed due to pandemic The installer who did visit was not who installed the appliances They were not as easy to work with as the first one

Tge servicemen were great in taking the measurements for the new wall oven. They removed the parts from the existing oven to get the correct measurements for the new one , and replace everything back in place. Great job.

tech did a great job measuring. Haven't heard back on recommendations that will fit. Disappointed,

We needed to replace a built in refrigerator and Best Buy offered the service to remove the old refrigerator. Not every store offers this service. Our guy came at the time that we agreed to, and was in and out within 5 minutes.

Both workmen were efficient, on time and very professional. No problem installing the dishwasher. I was disappointed that the oven would not fit and would like to know when I might expect one to fit the space measured for??

The pre-measure was done very quickly. The tech told me what to expect and the changes to the cabinet that needed to be make. He also gave me an approximate cost,