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Customer Ratings & Reviews

Customer reviews

Rating 3.8 out of 5 stars with 1975 reviews

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Rating by feature

  • Service

    Rating 3.8 out of 5 stars

  • Professionalism

    Rating 3.9 out of 5 stars

  • Expertise

    Rating 3.8 out of 5 stars

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71%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 41 Showing 801-820 of 1,975 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men who came to measure were quick and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great pre delivery team.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The site survey guys were great. We will definitly specifically reqest them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great free service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can easily perform the required measurements for our refrigerator installation, but I figured the service is free, so why not. the technician was professional and quickly completed the measurements. he also introduced so dimension elements that I probably would not have considered doing the measurement myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Still waiting

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience very professional and service oriented! But still waiting for recommendations and appliances!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good service

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service from a pretty darn good organization.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Reviewer

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brittany came to our house to look at the theater projector.she suggested a 4k projector an gave reasons why it was better than the one that was not working. We purchased the Sony 4k projector and it is GREAT! Brittany is a wonderful employee to have on your staff.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worked fine.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints about it. Gave me 4-hour appointment schedule, but arrived at the beginning of this window.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pre-Installation Evaluation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Due to electrical wiring complications, it was necessary to have someone come out and examine my existing installation, so that proper instructions could be given to the installer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Site Measurement

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman that came out to pre-measure was professional, friendly, efficient and quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect and Thorough

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very thorough and explained everything. Ensured that there would be adequate staff and clearances.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Site survey

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In home customer rep very efficient asked all the right questions to get me what I wanted checked and double checked the dimensions. When the installation crew came to check the site it was quick and easy as brand was same ad prior and cutouts would need o ly a little cutting

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation team was just excellent! No problems!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pre install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were very thorough with their work on the pre install process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simple and straightforward.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pre-measuring was straightforward and professional. We had a two-man team measure our stove top for a replacement. Understand that there could be some grout removal during their measuring.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent! Installers were knowledgeable, cordial and offered great advice. Highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very efficient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person arrived at the indicated time and made the measurements for the water connection to my new refrigerator.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had Rep come out to measure our stove too. Great professional customer services.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    site visit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    professional, pleasant and very helpful staff they were on time efficient and answered all my questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Appliance Installation Prep

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys from Best Buy came to measure our space to make sure there would be no issues when our new washer & dryer arrived. They were efficient & professional. Everything went very smoothly on installation day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and effective communication on what needed to be done.

    I would recommend this to a friend