Customer Ratings & Reviews

The two Gentlemen who did the survey were wonderful. They were professional and friendly and knowledgeable .

The two gentleman that came to my home to measure were very nice, very considerate and professional. Can’t say enough kind things about them. Thank you Best Buy for having quality gentlemen!

Nico came in and took care of everything, finding the right appliances to fit the built-in spaces available, monitoring the order and installation process. It was great working with him and the appliances for the kitchen he picked were a perfect fit.

Representative was courteous, helpful and quick. Thank you

Great service. Great guys!!! Arrived on time and took care to take care of all our needs.

they did a very professional and friendly job. enjoyed them.

The initial consultant was awsome (Gabriela). I had a secondary pre-inspection so I could have time to do any alterations before the appliances arrived. I was assured it would all work. In reality, the delivery was unprepared. There needed to be extension hoses for dishwasher and this was not noted. The microwave needed a cut out and venting. This was not properly addressed. When first delivery arrived i was told that none of the 3 appliances would be able to be installed (micro, dishwasher and slide in stove). The stove was severely damaged, the dishwasher lacked the extension hoses, and the microwave required a cut-out. After discussion with installation manager over the phone installers went to hardware store to get parts for dishwasher, and they agreed to do cut out for micro, but venting would still be an issue. The stove was finally delivered a few weeks later after spending about an hour on the phone. But there was confusion. Best Buy thought they were exchanging a stove, when in reality the initial one was refused. I’m glad is finally over. Gabriella was awsome. The final delivery was good on the stove (af few weeks later). I like BestBuy, and like the agent Gabriella but the 1. Pre-inspection was useless, and the first delivery was dissapointing. I’m happy its done for now. I was going to post a review on Google and Yelp, but decided not to for now.

Excellent I love it. Would recommend it to everyone.

Very disappointed with the experience. This as a complete of my time. The technician conveyed they they would install the outlet needed for the oven. When I went to the store to purchase the item the store manager didn’t know what I was talking about and shared she would have someone give me a call. Guess what - no follow-up was given to me. And as a result I was not able to buy the oven I had my heart on to purchase. No one bothered to call me or follow up. I guess Best Buy doesn’t care about me as a customer or wants my business. Worst experience ever. I even went to the actual store to get answers and they had the nerve to ask me to pay for the item and work out the details later. Money grab.

The employee was polite and punctual. He answered all our questions. He was quick and professional doing his work. He informed us of what products we could purchase for replacement and how to go about it.

Jarrod Rego was wonderful ! He came out and was very professional and helpful . He even went above and beyond and went with me to the store when they sold me the incorrect product. Highly recommend a site survey.

The technicians that came out to my home to give me the information needed was excellent. With total protection it cost nothing and i highly recommend

Service was complete and professional. Provided the necessary information to streamline the installation process.

UNFORTANETLY WE ARE NOT HAPPY WITH OUR RECENT PURCHASES. WE ARE CUSTOMERS AND HAVE ALREADY PURCHASED LARGE HOME APPLIANCES (REFRIGERATOR AND WASHING MACHINE AND DYER FROM YOU. THE MEASUREMENTS WERE COMPLETELY OFF AND HAD BEEN TAKEN FROM YOUR COMPANY,WHEN THEY SENT OUT ANOTHER REP. HE REMEASURED AND CAME OUT WITH NEW MEASUREMENTS. WE PURCHASED WALL OVEN COMBO & STOVE TOP NEED TO GET CARPENTAR TO CLOSE UP 4" GAP ON BOTTOM AND NEED TO CUT FURTHER FOR STOVETOP TO FIT!

Quick, easy, he was able to come earlier than scheduled. He let us know how much additional it would be

Nathan was the absolute best for the preinstall survey and keeping me in touch with schedule changes and notifications. He was very responsive in a timely manner.

Geek squad is always professional and does a great job..

Not what I expected. This was just a courtesy site view to see if the items we were going to purchase would work. I think it would have been better to send a licensed contractor who could actually perform the work that may have been needed to get a better idea for the install and approximate idea of what the job would cost. Honestly it was a waste of our time.

They called and canceled but never rescheduled, not sure why.

I wanted to purchase a new dishwasher, but wasn't sure if it would fit my space correctly. I had a site survey and found that it would fit. By not having a site survey, I would have been taking my chances hoping that there would be no issues.