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Customer Ratings & Reviews

Customer reviews

Rating 3.8 out of 5 stars with 1979 reviews

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Rating by feature

  • Service

    Rating 3.8 out of 5 stars

  • Professionalism

    Rating 3.9 out of 5 stars

  • Expertise

    Rating 3.8 out of 5 stars

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71%would recommend to a friend

Customers are saying

Customers frequently mention the appliance's overall performance and how well it has been working. Many customers also appreciate the perfect fit of the appliance and the professionalism of the site crew. However, a few customers have noted issues with the dimensions of the appliance, such as a cooktop not fitting properly.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-980 of 1,979 reviews
  • Rated 5 out of 5 stars

    Excellent customer support

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a great service. Excellent customer support

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Site survey

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick, easy, he was able to come earlier than scheduled. He let us know how much additional it would be

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Our first gas stove top......fabulous!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First of all, 2 gentlemen came to our home to measure to make sure the stove top we chose would fit. I placed the order and within a few days, it was delivered in great shape. We love cooking with gas, and this stove top makes it SO easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product and quality customer service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased an LG dishwasher from Best Buy. They are punctual, efficient, quality products and much much more! I am thrilled with my product and extremely satisfied with the way Best Buy treats their customers!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Awful

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mark from sycamore plumbing is awful and doesn’t know what he’s doing

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Appliances

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our sales person “Dom” was knowledgeable very easy to deal with and helped us out with our purchase, made it seem less I highly recommend him

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great rep

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Representative was courteous, helpful and quick. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Totally worth it!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was complementary, and they were super helpful because even though you measure stuff yourself they give good advice you might not have thought of.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy and Straightforward

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was very nice. He took the measurements of the spaces and then compared them to the specs of the appliances we wanted. Very easy and straightforward.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Luciano the technician was very thorough, respectful and polite. He called before coming home and then when he got on his way. I appreciate all that.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DISASTOR

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    UNFORTANETLY WE ARE NOT HAPPY WITH OUR RECENT PURCHASES. WE ARE CUSTOMERS AND HAVE ALREADY PURCHASED LARGE HOME APPLIANCES (REFRIGERATOR AND WASHING MACHINE AND DYER FROM YOU. THE MEASUREMENTS WERE COMPLETELY OFF AND HAD BEEN TAKEN FROM YOUR COMPANY,WHEN THEY SENT OUT ANOTHER REP. HE REMEASURED AND CAME OUT WITH NEW MEASUREMENTS. WE PURCHASED WALL OVEN COMBO & STOVE TOP NEED TO GET CARPENTAR TO CLOSE UP 4" GAP ON BOTTOM AND NEED TO CUT FURTHER FOR STOVETOP TO FIT!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    pre-measure

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they did a very professional and friendly job. enjoyed them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Add gas valve to gas line for upcoming gas oven de

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team was pleasant to talk to, focused on the job, completed job in timely manner, wore their mask for protection. Very pleased. When delivery of oven came the gas line was no problem at all!!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Need better fitting before installers come out.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The microwave and trim fit did not fit the space well and the appliance people had to cut wood and make it work, for which I had to pay extra and now the glue on the trim kit is already loose.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Site Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We wanted to upgrade our TVs. Best Buy came out and surveyed not only our TV needs but also made recommendations on improvements to our home network. We followed their recommendations and have been pleased with the results.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Appliance pre measure

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed help finding out exactly what size washer dryer would fit in my laundry room. The guys came on time and were very helpful. I am very pleased with this free service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kitchen

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent I love it. Would recommend it to everyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kitchen measurements

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Measurements for new appliances were done by a representative from the installer. Professional and quick and now I'm confident that my new appliances will fit perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech phone support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech supporter figured out quickly that I had somehow confused the settings I needed in order to distinguish my Dish from my Sony remotes. Very helpful. Required about 10 minutes after the wait for someone who could answer.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the appliance but Geek squad no good. They could not and did not answer my questions or concerns

    I would recommend this to a friend
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