Customer Ratings & Reviews

The contractor Guy that comes out. He is very knowledgeable and helpful! Always have a good answer if doesn’t know he will always call to find out the right answer! Awesome service

We were very happy with the site survey crew. They explained exactly what they were going to do to install our new single oven (double oven had been in the space). Very happy with the service.

Provided that did the measurements prior to our dishwasher installment was professional and friendly. We would recommend this gentleman to anyone.

Helped us at the store by clearly showing the different features of all the alternative dishwashers we looked at; answered all our questions. The installation process was done well and handled professionally.

On time, good work, explained what was needed to be done, mannerable.

Professional Staff. Explained carefully what needed to be done.

The person was honest and knowledgble and didn’t try to sell me anything

We received a reminder, they arrived on time, got the job done quickly, and gave us unofficial results along with wat to expect next. Job well done.

The gentleman came to my home and measured the space for the appliance and left. I haven't received any information from the store to explain what the next step is for purchasing the appliances. I went to the store and no one in the store/Applicance Dept had any information regarding the site survey.

from start to installation everyone was professional and timely.

This site review was definitely more than expected The tech arrived as appointed, was very respectful of the Covid 19 guidelines and performed the service in a very professional manner.

This review concerns the pre-installation visit only. Contractor arrived after the scheduled 6 hour window. He told me that the cost for the work would be approx. $300. When I said that I had a much lower estimate from the Best Buy team, he told me that "they don't know what they're talking about ". He didn't give me a copy of his report. He let me take a photo of it when I asked him. He showed no interest in anything except quickly taking measurements and leaving. I told the Best Buy store manager about my experience and asked him to make sure that person is not involved in the installation. The Best Buy contact, Taj, has been very responsive. The lack of communication between Best Buy and their contractors is disappointing.

Review of the pre-measure only. Team proceeded to pull out my wall oven to measure the opening. They used dimensions on the BB website, not those of the make and model of the purchased item. (Dimensions were different and led to a complicated process.) When replacing my oven, it was not centered properly, I asked it to be fixed. They said it was right. When measuring another area, the person writing down dimensions, placed his arm/hand on a painted wall. He did remove it when asked. Overall, I felt they were disrespectful of me and my home. DEFINITELY use the dimensions of the make and model purchased, not BB.

Everything with the premeasure appointment went according to the timetable provided. The person was prompt, efficient and very polite.We understood what was going to happen and how large the gap would be after the install.

This has nothing to do with the 2 gentleman who came to our house (Ned and Camilo). They did their best to help us. But they were appliance installers and we had requested someone to advise us on what we needed for a new TV. We were told at the Plymouth Meeting store that the person we were talking to would come to our house for free. When we called to make an appt. he said he did not do that and we had to call Geek Squad . We scheduled the appointment but it had to be cancelled and rescheduled. When Ned and Camilo came out they had no idea what the appointment was for because they were appliance installers. Ned got someone on the phone to help us which we appreciated. But we are very disappointed with the lack of communication in this matter. Because of this we are considering not buying our TV from Best Buy.

The 3rd party installer was very helpful in going over options for an oven microwave combo or installing each component separately.

The two person team was very thorough, helpful, and professional. They gave us all the information we need to be ready for the install.

Vince Manley of AIC was very professional and experienced, helping me catch a mistake in my measuring/ ordering and correct it in time.

The microwave and trim fit did not fit the space well and the appliance people had to cut wood and make it work, for which I had to pay extra and now the glue on the trim kit is already loose.

Wonderful service! Appreciate the service and delivery