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Customer Ratings & Reviews

Customer reviews

Rating 3.8 out of 5 stars with 1981 reviews

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Rating by feature

  • Service

    Rating 3.8 out of 5 stars

  • Professionalism

    Rating 3.9 out of 5 stars

  • Expertise

    Rating 3.8 out of 5 stars

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71%would recommend to a friend

Customers are saying

Customers frequently mention the appliance's overall performance and how well it has been working. Many customers also appreciate the perfect fit of the appliance and the professionalism of the site crew. However, a few customers have noted issues with the dimensions of the appliance, such as a cooktop not fitting properly.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,080 of 1,981 reviews
  • Rated 5 out of 5 stars

    Homeowner

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to set up. The servicemen were great, helpful knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kitchen Aid dishwasher

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful and patient when I had to delay install multiple times.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Spot on communication and were on time and profess

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians were thorough and followed all COVID protocols and they were very helpful for the measurement to place appliances.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PRE INSTALL

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PRE-MEASURE IS A GREAT OPTION FOR PPL TO USE. KEEPS INSTALLING JOB FASTER AND MORE EFFICIENT.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is a must

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a free service and is a must before you buy any major appliance. I have an old built in oven and I found out that the new oven I was looking at would not have fit because it was too deep.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Appliance assessment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Following the assessment by an 3rd party contractor hired by Best Buy, not a soul contacted me from Best Buy to recommend a replacement cook top. I think I’ll go somewhere else. Very disappointed. Moreover, nobody showed on the first appointment date and I had to contact Best Buy again to reschedule.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Appliance in-home service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and professional. The crew was very helpful in recommending the right measurements for the appliances needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PreInstall Check

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were thorough and quick. They measured the space, checked the power requirements, and came in on time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gh

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent and will recommend people to buy I’m loving it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Prompt service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received excellent care to listen to my needs. Modifications needed to be done to my existing space and this went well and fit nicely after everything was installed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, cooperative and understanding of the situation. Agents were willing to work with us to resolve the matter in an acceptable way.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t even get the oven!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered at the end of December they said it would be delivered the 9th. Get a call the Saturday before saying it’s still in “transit” tells me it’ll be here the 23rd but could here before that date. So I call to check and see if there’s an update on arrival time they tell me it’ll be here just in time to be delivered on the 23rd. The NEXT day I get an email saying my order was cancelled and my item was out of stock. How does an item become out of stock while it’s in transit??

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Stove top install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were professional, courteous and quickly performed their jobs

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    homeowner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    range oven hood: Measured sales wrong size Measured by installer. wrong size but different unit installed now but defected but respond from sales. Now what I have a bad unit installed

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Workers arrived on time, Measured wash room quickly. Overall outstanding service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they did a good job we are very pleased with the results

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Appliance review.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Information including price, availability and installation date was detailed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly and knowledgeable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time. James was quick, knowledgeable, and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Measurements are

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job. Highly recommend. Through measurements

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Poor communication between measurement and install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pre-measurement went fine. Individual was courteous and knowledgeable . He indicated that measurement of spaces for appliances would be submitted to someone that would review them to determine proper fit. Unfortunately that did not happen and one of my three appliances could not be installed . This lead to an annoying delay in our getting our microwave installed.

    I would recommend this to a friend
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