Customer Ratings & Reviews

I have a 2nd floor washer/dryer closet so I wasn't sure if the unit I was looking at was going to make it up the stairs. The sales person at the store suggested BB's site survey team come out and pre-measure to make sure ahead of delivery (I bought the washer/dryer and scheduled install pending the site survey). Waste of time. The guy they sent out for the site survey was a kitchen estimator contractor. He knew nothing about washers and dryers and made it sound like there was no way the washer dryer was getting up the stairs. I guess Best Buy installers didn't read his notes because they came out to instal the washer/dryer anyway and had no problem at all. So end conclusion was I wasted a day waiting for the site survey guy that didn't know anything about washer dryer installs. At least I wasn't charged extra for the service.

The 2 guys were exceptionally professional and pleasant.

PRE-MEASURE IS A GREAT OPTION FOR PPL TO USE. KEEPS INSTALLING JOB FASTER AND MORE EFFICIENT.

Unorganized, missed August 1 2022 appointment for survey and next appointment for installation. Went to store at Willowbrook supposedly sales representative never made appointment correctly on computer for survey And the stove top was on backorder. They gave me customer service number Called customer service they said they would make it right made another 2 appointments again no call no show. This was with 3rd appointment . Three days missing work with 12pm to 8pm appointments. So I called Customer service again to cancel 4th appointment and they are like ok sorry and we apologize we will cancel it. Then that night crew calls me to tell me they are 15 minutes away. Did not accept it went to Lowes.

Excellent service. It's worth the best buy membership.

Techs were friendly and took time to explain the processes that needed to happen. Measurements were confirmed and the installation was confirmed as doable. Thanks

Workers arrived on time, Measured wash room quickly. Overall outstanding service.

They checked to make sure my electric and water was ready for hookup, path to bring in appliance and double check all measurements to make sure dishwasher would fit before installation. Good idea to have done.

Need a new stovetop (my current 50 yr old stovetop finally stopped working) and I needed help with measurements, etc. A very courteous and knowledgeable Geek Squad agent made this process easy and efficient.

Very efficient, very quick, and very friendly - most impressed

professional advise and knowledge. They let me know what I had to have done to get the products that I want !

It is so nice to have a fridge that works. Glad Samsung is off to the land of the dead! I thank Roz & Dustin for their teamwork that made it happen.

The 2 young man came out was very knowledgeable and respectful

Technician (Omar) was prompt, polite, and did the job well.

They sent two people to look over and measure the area for the installation of our stove top, they gave great recommendations also. this was a great service for no charge at all

The appliance was readily available; we were contacted fir measurement in an expedient manner and all is working well.

Excellent customer service, very thoughtful, helpful

The tech was swift, fast, and very informative. I am happy with his service

We bought a replacement built in frig and wanted to be sure it would fit without having to remodel. This was a free service and we didn’t want to take any chances. Another good decision my wife made.

I was looking for guidance to get, install a new range and range hood in my home. I didn't end up getting any recommendations that I could use. Part of the challenge was I needed the granite/cabinets customized to fit a new slide-in. I ended up going with a major hardware vendor who had a partnership with a contractor to get it done.