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Customer Ratings & Reviews

Customer reviews

Rating 3.8 out of 5 stars with 1979 reviews

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Rating by feature

  • Service

    Rating 3.8 out of 5 stars

  • Professionalism

    Rating 3.9 out of 5 stars

  • Expertise

    Rating 3.8 out of 5 stars

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71%would recommend to a friend

Customers are saying

Customers frequently mention the appliance's overall performance and how well it has been working. Many customers also appreciate the perfect fit of the appliance and the professionalism of the site crew. However, a few customers have noted issues with the dimensions of the appliance, such as a cooktop not fitting properly.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 1,979 reviews
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item i love purchasing all my electronics from best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wallace

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad team did a great job. Their help is always appreciated.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Prompt service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received excellent care to listen to my needs. Modifications needed to be done to my existing space and this went well and fit nicely after everything was installed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly Professional Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, on time, courteous. I like how I was always kept in the loops of communication through emails and phone calls.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the piece of mind

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time. Pleasant. Respectful of my home. I would use this service again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    measurements

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very thorough and professional. would recommend to others.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men that came out was prompt, courteous, and polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kitchen applian installation

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jose and David did an amazing job installing my kitchen appliances!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    #rd Party Site Survey

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There were no issues with the site survey. It individual was very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pre-order measurement service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was for a pre-order measurement service performed by Jeremia Foote. He was very knowledgeable and cordial.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is a must

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a free service and is a must before you buy any major appliance. I have an old built in oven and I found out that the new oven I was looking at would not have fit because it was too deep.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service on time card is very professional and respectful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dennis was extremely professional and answered all my questions. All I can say is I hope whenever I use their company I get him and his partner again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The site survey was very useful before installation. The surveys were very nice and were knowledgeable and guided us with the information we needed before installation.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of time

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two guys arrived with a tape measure. They spent more time documenting their visit than they did actually measuring. I had scheduled for them to measure three appliance spaces. They said they only had the order for one. This was truly a waste of time. I appreciate Best Buy, but this service did not help me.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung TV

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two men where very polite and where very careful o setting up our new Tv and taking our old tv out.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t waste your time

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The pre measurements were completely incorrect. When the stovetop we ordered arrived and was in the process of being installed, the installers determined the cuts to install the stovetop could not be made and the unit would not fit. We had to return the stovetop which we waited four weeks to have delivered and installed. Complete waste of time. All the while, customer service was a nightmare to deal with and the majority of the time was completely unhelpful and non accommodating.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery was great and the guys were superb, thorough, punctual and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Appliance purchase site assessment

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Thank you for reviewing site and help us make a good decision. The team was timely and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it ! And I appreciate the extra help you gave !

    I would recommend this to a friend
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