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Customer Ratings & Reviews

Customer reviews

Rating 3.8 out of 5 stars with 1975 reviews

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  • Service

    Rating 3.8 out of 5 stars

  • Professionalism

    Rating 3.9 out of 5 stars

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    Rating 3.8 out of 5 stars

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71%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 58 Showing 1,141-1,160 of 1,975 reviews
  • Rated 5 out of 5 stars

    Geek Squad Pre-installation Site Survey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your contractor did a great job in conducting a pre-installation survey. We were highly impressed by their thorough professionalism.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pre-measure for new oven

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great! They took their time and were very nice!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor pre-install survey

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor service. Pre-install surveyor came to evaluate a fridge install five days before actual appliance was to be installed. The representative took five minutes to look at the site and okayed for install. Five days later when the installation was to take place the installer noticed the site was too big for the install and needed to be fixed. I had to get the site fixed by my contractor which delayed everything for over a week. What’s the point of a pre-install survey if the person doesn’t know how to do their job?

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Team (4) came out to our house to measure for an oven. Very thorough and took their time looking into our complex problem. I would recommend Best Buy for appliance installations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pre-measurement services

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was professional and ensued proposed oven would fit in the existing space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great with senior services

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good with seniors citizen. support services are great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Danny's appliance was SO helpful with advice during the pre-measure and then later the installation process. I would DEFINITELY use them again! So I thank Best Buy for choosing such a great local company.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great staff

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came in reviewed my kitchen space. Gave me a quote to modify my cabinets which was reasonable. Products came in and everything fit. Great customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pre measure for refrigerator

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy agent was very professional and polite, answer all of my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good experience in store for a two appliance sale. Very Happy with Reggie from the Paramus, NJ store, and the support staff. I purchased on 9/11/2020.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Appliances measurement

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person who came to my place doesn’t speak English well and I don’t understand what he’s talking about. He wrote his suggestion in Spanish. Also this person is telling me to have a second outlet valve for my dishwasher. I showed it to a friend who works in a construction and told me that I don’t need a second outlet. So if you want to know my opinion be sure that if you send a third party in a home for measurements they need to speak the language so that everyone can understand.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    A great asset to Best Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stephen Morales will be called to come out in the future to assist us on other items we are contemplating. He was fantastic!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Delivery Team

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy's delivery subcontractors were on time, polite, efficient and very careful to avoid possible collateral damage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Appliances

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased kitchen aid production the past and never had a problem with them. We are now purchasing kitchen aid products again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installers!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and on time. They really knew what they were doing and did a great job cleaning up the mess

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pre measure

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician arrived on time and was answered all of my concerns in a professional manner and would use his services again when needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were on time and answered all my questions - measuring for an upcoming refrigerator delivery.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Measure twice cut once...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pre-measure service was pretty simple and in a timely manner.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Poor communication between measurement and install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pre-measurement went fine. Individual was courteous and knowledgeable . He indicated that measurement of spaces for appliances would be submitted to someone that would review them to determine proper fit. Unfortunately that did not happen and one of my three appliances could not be installed . This lead to an annoying delay in our getting our microwave installed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good after Bosch Support performed a service

    I would recommend this to a friend