Customer Ratings & Reviews

Team that came to measure was great. The appointment process was just ok. After making the appointment, salesman called to make sure whomever was home could make decision on buying product that day (that was never discussed). We hadn't even looked at all the products, team was sent the following week to measure. Better communication needed.

I Love all the stuff I get just got a new fridge, amazing finance also

Great product, would highly recommend to others, for sure.

The item we purchased was in stock. The employee who came to discuss what we needed/wanted came as scheduled. He was helpful and encouraging. The next two employees who came to measure also came on time and reassured us that the upper and lower built-in ovens would fit. The scheduled day for installation was within weeks, and they did an excellent job. The ovens are working well. We’ll buy more from Best Buy!!

We purchased a Whirlpool electric range with the ceramic top. It looks great and works very well when compared to our old stove. But be aware that the ceramic top gets visibly dirty very easily and it hard to clean.

The pre measure went fine but there was some confusion in the scheduling. Also, the techs stated there would be no trouble with the size of the double oven after their measurements. However, when the installers came - they stated the electric cord was too big to fit in the existing wall cut out and wanted to charge me to cut it our...

So quiet, you have to put your ear against it to hear it running. Loaded with features, haven't had the chance to use them all yet. Dishes come out clean and shining. Had Best Buy install it. Installers were pleasant, worked together like a well oiled machine, cleaned up after themselves and even explained all the options.

I called multiple times trying to set up an estimate appointment. Got put through to multiple people and no one was able to help, someone finally told me they would send someone out to do measurements. They said it was a waste of my time and money and it was! my boyfriend called off work to be here for the appointment they were here 5 mins and said they couldn’t help. Tried going to Best Buy and call and they have limited hours and no phones anymore… I love this store and have a high level credit card status bc I truly enjoy the experience and products. Not sure what happened but when I can finally get ahold of someone I may change my review…

After unsuccessfully dealing with two different delivery installation teams we had an in home consultation. She showed up on time, was polite and patiently listened to our story. She reviewed the current situation and agreed that the orientation was wrong. She then asked if we smelled gas (our dryer is a gas dryer). We told her we did notice a smell but were not sure what is was. She suggested we contact our local gas company. Their service immediately told us to evacuate the house as soon as he walked in. Turns out the initial installation crew did not connect the dryer correctly and we had gas leaking in our laundry room for almost three weeks.

Completed job was nice. Pre-install inspection could have been better. Geek Squad came out, inspected, gave us a price, we agreed and scheduled. They then cancelled stating it was a more advanced install, scheduled a 3rd party to come check it out, was told we would need to pay a little more for some supplies(Piece of wood, lag bolts, zip-ties and surge protector). They came out to install and we had to pay an additional $400 in labor. Working with the store as we speak to rectify the situation.

The site survey team came prior to delivery and installation of the new Samsung refrigerator freezer. The measured to make sure that the machine could be delivered and brought through rooms to the location for installation; however, they mis-measured the opening for the two identical machines side by side and did not realize that the refrigerator doors could not fully open.

My wife and I each tried to measure the size of our old microwave oven and each came up with more than one different size each time we tried measuring it. We finally went to the store and arranged to have some one come out and measure. He got it right the first time. The new microwave fit perfectly. 4 STARS out of 4.

Microwave oven it works very good it fits fight where we want it

The gentleman who came to measure was very courteous and professional. He confirmed the refrigerator we purchased would definitely fit through all the openings and it would fit as I hoped it would. The two men who came to deliver our fridge two weeks earlier would not even attempt to make the delivery as the said it would not fit through our front door. The new refrigerator looks great in our home and we are now very happy.

The gentleman seemed nitpicky, a lil bit nosy...he looked inside the dishwasher and implied that since it was small area, it would be difficult to find the brand he assumed i wanted, he looked inside my utensil drawers and underneath the sink...he wrote the measurement form out incorrectly mixing up the numbers and fields everything the information was meant to be on...he gave me the impression he was an Inspection Officer there to point out the imperfections instead of taking the measurements and leaving..very pessimistic fellow... his initials were A.M....

They were efficient and came on time but the carbon they left us was hard to read.

Techs that came out to my house to measure the space for the stove top, microwave and wall oven were very polite and professional. A few weeks later, I got a phone call to advise on what appliances would fit in those spots. I couldn't be happier with the service. Also helps to be a geek squad member.

I bought a Frigidaire stove a couple of months ago. The product and the service I received throughout the process was 100% the best. The stove is very spacious, sturdy and convenient because it matches everything else in my kitchen. I am happy with the product and the professionalism of the staff.

I had a couple different site surveys and pre-measures done to be extra safe that we would not have any issues. I'm on a third floor and was getting a whole new appliance package with a refrigerator that I knew would be a big lift (literally). I wanted to make sure no one had to schlep it up only to have it not fit in the space or encounter some other complication. I also had seen other reviews about issues with water line installs and had a neighbor who had to have plumbing work done before their install could proceed. I wanted to make double sure I knew what, if anything, needed to be done ahead of time (thankfully, no plumbing work needed for me). Both times the people who came out were fantastic - professional, efficient, helpful and on time. Unfortunately, the due diligence didn't prevent an issue with the fridge installers declining to deliver it (said the stairs were too narrow - they weren't, and a second team completed it successfully).

Love my new LG washer and dryer and installation team was amazing and went above and beyond to fit it into a very tight space on the /nd floor laundry closet of my condo. I really appreciate them!