Customer Ratings & Reviews

So helpful for professionals to come out and double check everything for measurements.

4 appointments were made, 4x the geek squad didn't show up. Numerous phone calls made during each appointment requesting information about arrival of site survey person. EVERY TIME I called I was told affirmatively that the site survey person would DEFINITELY BE THERE. I'm disgusted with Best Buy's out of store workers and subcontractors. After the 4 time I went to store ready to cancel my $5K order for appliances. The manager set up another appoint but with someone that worked directly for their store. That gentleman showed up at the time on the specified day.

Lone Star Dave Quill was very professional and courteous, and customer focus. Would recommend BEST BUY

The Best Buy team has always taken care of me and they didn’t disappoint this time.

Great service! Very professional and very nice. Very friendly and knowledgeable

Tech and scheduling very good communication , showed up on time, did what they needed to and were very polite to boot.

Two guys arrived with a tape measure. They spent more time documenting their visit than they did actually measuring. I had scheduled for them to measure three appliance spaces. They said they only had the order for one. This was truly a waste of time. I appreciate Best Buy, but this service did not help me.

Excellent communication. Very personable. I appreciated his knowledge on the space and the appliance.

Good job done by Best Buy thanks for all the details work

professional and very quick. They knew exactly what to do and communicating their process very well

The person who came to my place doesn’t speak English well and I don’t understand what he’s talking about. He wrote his suggestion in Spanish. Also this person is telling me to have a second outlet valve for my dishwasher. I showed it to a friend who works in a construction and told me that I don’t need a second outlet. So if you want to know my opinion be sure that if you send a third party in a home for measurements they need to speak the language so that everyone can understand.

Felt like he knew, what he was doing. I purchased May 22,2020. Received July 14. Not June 9. You can change my name to Terri, Not unhappy

Did not really do a thorough survey as later installation required some modifications.

Purchased to monitor my husband who is ill, not as a baby monitor. Works well and gives me peace of mind.

The guys were great! They took their time and were very nice!

The man who came out to one quick look at the space I had for a microwave and announced that nothing would fit into the space. He was very know it all and told me that there was not trim kit when there was a trim kit installed. He dumped all over the previous installers without knowing what they did. His attitude was awful. I subsequently found another company that worked with me to find a microwave that will fit in the space.

Gentlemen showed up on time, pleasant and knowledgeable

Very good with seniors citizen. support services are great.

He did an excellent job. Knew what he was doing. Great personality will highly recommend.

Best Buy changed appt for April 8 to April 10. No one called or showed up Monday April 10. Rep at store left message Thursday asking how appt went. Few days later a woman from Best Buy called and I explained what happened and said because of unreliability we did not want to do anything further with Best Buy installers. Less than an hour later I was getting emails about an appt for April 22. Appt made against our wishes, without consulting us, and for a day when we would be out of town. I had to call and cancel it.