Customer Ratings & Reviews

And tell you if youre house can have the install done, they look at outlets and all that stuff, would recommend if you have an older house

The man who came out to one quick look at the space I had for a microwave and announced that nothing would fit into the space. He was very know it all and told me that there was not trim kit when there was a trim kit installed. He dumped all over the previous installers without knowing what they did. His attitude was awful. I subsequently found another company that worked with me to find a microwave that will fit in the space.

The planning and site survey was collaborative and helpful for the team and my family. Thank You for your service

Best Buy changed appt for April 8 to April 10. No one called or showed up Monday April 10. Rep at store left message Thursday asking how appt went. Few days later a woman from Best Buy called and I explained what happened and said because of unreliability we did not want to do anything further with Best Buy installers. Less than an hour later I was getting emails about an appt for April 22. Appt made against our wishes, without consulting us, and for a day when we would be out of town. I had to call and cancel it.

Horrible! First scheduled window (8 hours) was cancelled and moved to someone else. Second scheduled window (fro noon to 8pm) called at 10am to say they would arrive in ten minutes to take measurements. When I told them that I didn't think we needed measurements taken, they said that they would check with a supervisor and call back. Never called back. Didn't show up for appointment (we waited). No follow up other than this satisfaction survey. Recommend NOT purchasing the total tech package. In fact, recommend buying from other sources.

Very good insights that helped us plan better. Now we are going for full kitchen remodeling.

Bought LG refrigerator from Best Buy and am highly satisfied with it. Great place to buy from

Best thing I’ve done. Now I know more on what to look for when purchasing an induction cooktop.

Pre-measure service was pretty simple and in a timely manner.

It isn't Geek Squad or Best Buy that does the site survey. They use At Your Service, who in my situation did not do a proper measurement for a range hood that is still not installed 6 months later (originally purchased in February but delayed due to CV-19) after 2 units had to be returned and the next unit was not in inventory. Maybe by August I'll finally get a replacement unit. It's a good concept to have a Best Buy advisor come to your house and make a recommendation. Neither Lowe's nor Home Depot has anything similar. If dealing with just Best Buy it might work, but bringing in another entity just complicates it. In addition, they don't talk to each other, so expect a ton of emails/texts from both on when someone will actually show up for a 2-4 hour appointment window.

The wine cooler was installed with no problems. The techs were very polite and professional.

Great service from Geek Squad when the team came out to pre-measure the countertop for the new cooktop that I'll have installed.

Very good customer service. Handled professionally and timely.

They called me before they arrived so I could meet them at my house. Arrived when they said they would. Survey went quickly and afterwards everything worked.

Two gentlemen showed and one was beyond rude and arrogant. We were told that reps from Best Buy would show up to determine if our appliances (dishwasher and microwave) were repairable or if we needed new appliances. We were not told they were to show up "only" to do measurements. We tried to explain that to the lead guy, the gentleman who did the talking (the other was quiet and said nothing) but he was unwilling to listen. He just kept saying" I know how to do my job." Our experience with Best Buy has always been very good, with this one exception. The gentleman who booked the appointment should also be faulted because we made it quite clear, we need to see if our appliances were fixable.

Excellent team. This is not the one that came out to my home to pre- measure. never seen them before.

Excellent and professional service. Arrived when scheduled. Courteous and respectful

 I have a refrigerator sitting in the middle of my kitchen it was just dropped off by the delivery people and doesn’t fit the space that they told me it was fit into

Paul covered everything about our order for Oven range. He fid s good job explaining everything.

Excellent service and friendly installers. Highly recommend.