Customer Ratings & Reviews

Came to measure the room for my new refrigerator. Very competent and pleasant to work with. Highly recommend for any appliance.

They called me before they arrived so I could meet them at my house. Arrived when they said they would. Survey went quickly and afterwards everything worked.

It isn't Geek Squad or Best Buy that does the site survey. They use At Your Service, who in my situation did not do a proper measurement for a range hood that is still not installed 6 months later (originally purchased in February but delayed due to CV-19) after 2 units had to be returned and the next unit was not in inventory. Maybe by August I'll finally get a replacement unit. It's a good concept to have a Best Buy advisor come to your house and make a recommendation. Neither Lowe's nor Home Depot has anything similar. If dealing with just Best Buy it might work, but bringing in another entity just complicates it. In addition, they don't talk to each other, so expect a ton of emails/texts from both on when someone will actually show up for a 2-4 hour appointment window.

Fast, efficient, courteous and accurate. I feel ready to buy my next appliance

Technicians were well organized, curteus, highly trained and knowledgable and completed the instillation in a very reasonable time

Excellent service and this is why I purchase alll my appliances from Best Buy!

Professional men measured and did their job in a short amount of time

Geek Squad was professional & provided excellent service. A main reason why we shop at Best Buy is this wonderful service!

Five star service for installation. Family oriented caring business. Polite and courteous. Would highly recommend to anyone

No one ever followed up and called me to set up a time after the installers came to look at the installation. I called multiple times, went through about 5-7 people each time and at least an hour and a half of my time each time between holding and all the transfers and always, always!, ended up being disconnected or not having someone who could access the quote to set up the installation time, resulting in another transfer/hold/this department is not open/disconnect. I wanted this installation to happen. I tried so hard. And the current system just failed miserably. All that needed to happen was a time set up and a price confirmed. Instead it was a waste of your installers’ time and mine own.

Best Buy is easy to deal with and I usually get the GEEK squad warranty because they are really smart!!

Mr. Juan Couoh and his team member were excellent!

They did what they had to do and it sounds like a simple straightforward install once the oven arrives.

Came on time and courteous. Measured quickly and professional

Site review and premeasure then they left and expected me to do the work. This visit was an effort to correct several earlier attempts to rectify $18,000 worth of kitchen appliances. I had to finally return all three and source another vendor

I really enjoyed being on the appliance site it was very helpful in helping me decide on which appliances is best for my family

They came on time. They were efficient. I expect a great installation when they bring the appliance.

Worked with Demetrius. Excellent service good price. Just awaiting delivery and installation

They where very professional in there work checking the size.

Amazing job! The efficient and very professional team work is very impressive.