Customer Ratings & Reviews

0 star rating, very unhappy missed a day of work to be home when someone came too measurer which was somewhere between 7:00-1:00 didn't hear from anyone so i called and was told 7:00-7:00 I didn't leave my house all day 7:00 pm still no one you would think they could have at least called me when I called them they wanted to reschedule for a Saturday 7:00-7:00. No thank you i will not stay at home all day on a Saturday too see if it's going to be a no show

Like the easy slide racks Visibility of oven contents is excellent Easy controls Even heating Price was comparable to others Have not cleaned it yet

Nice little desk lamp. At sale if 16 bucks a good value ! Nice light with 3 levels and not hurting the eyes.

He came to pre measure the job and told me what microwave will work and what won't.

The technicians are on time and very communicative.

The service professional was very polite and thorough.

Pre measure for a new stove. Representatives were on time and courteous. They checked everything and confirmed everything was okay. They explained things clearly.

Very much needed. With restricted space like I have I would have ordered a fridge that did not fit.

Everyone from the first agent to the installers were very professional and I am very pleased with the service.

Ordered a full kitchen of high-end appliances on July 14. When I purchased them they were all “in stock” and were paid for in full. They were scheduled to be delivered the first week of the following month. When the truck arrived, neither the refrigerator or the oven were in the delivery. The driver’ bill of laden said back=ordered. No phone call or excuse. When I called the store I was told it they may be able to locate units, but because of the Covid it may take up to two months to receive them. Calls to SubZero Wolf were not terribly helpful. A week later I received the refrigerator and a week after that I am expecting the oven. While the experience has been extremely stressful, I never felt that the store understood my frustration.

Answered questions, but didn't advise me of the possible need for an additional part.

Guys were great. No follow up from anyone. Never heard back about what appliance we can order

The crew arrived on time, answer all questions and were very polite.

This is an amazing tv for the price. Samsung continues to deliver on their products.

I’m home service did not show up for scheduled service.. Do not call, text or email. I had to reschedule a service appointment for them. Serviceman finally arrived took measurements and photos without explaining results. Waited 12 hours next day for scheduled install. Installer did not show up. Canceled order. Order appliance from another company.

Excellent service. Installation was done quickly and properly.

Maybe some crews are better than others. The men sent out to measure my location to install the new cooktop i had bought were, in a word, worthless. They did not measure the existing cutout to make sure the new one would fit; and, they failed to advise me that I needed to have an electrician come out to install a 110V line (the old system was electric and had a 220 V line present. Thus, at the end of the installation, the men who came told me to "get an extension cord" so the cooktop could be used until an electrician could come out to switch the electricity over to 110V. That would have been something useful for the sales person at the store to tell me or for the site survey/pre-measure guys to advise.

Best Buy always does a good job in helping match an oven that will fit into the space provided without much modification needed to the existing space.

I want to buy a new refrigerator but I'm concerned about a somewhat narrow kitchen door and didn't trust my personal measurements before expense and disruption of buying the wrong one. I was happy when the salesperson suggested a geek squad site visit. Although they came and measured on time, when I returned to the store 15 miles away, they couldn't find the details which I was assured would be on the BestBuy computer. Told that maybe I went to the store too soon after the site visit, I returned some days later with the same results, and again and again. No details in my account record. Back to square one and no new refrigerator.

Great experience. He was friendly, considerate and professional.