Customer Ratings & Reviews

the guys did a great job installing my oven .it took them a matter of minutes.

Zack was outstanding, knowledgeable, professional and efficient.

thank you so much for coming out and measuring my fridge

Your employees were very professional -- the two who did the survey as well as Rob and Jose who delivered and installed the dryer.

Glad I had the review prior to purchase to make sure my item would fit properly. After all measurements were made I knew what models were the best fit.

Needed to measure for a new built-in microwave. They came on time, worked quickly. Very efficient work

The on-site survey was very helpful. I was glad to find the appliances I chose fit in my kitchen.

The "expert" that did the survey did very little. I knew more about the installation than the expert did. He very casually make a measurement. He noted that he would update the order for a longer hose for the ice maker hook up. (That didn't happen and I cancelled the hose.) He did not view my water supply and I had to supply the shoe covers that he and the assistant needed. I was very unhappy with this service.

Excellent in home service. Although needed 3 trips for home installers.

My vent a hood came in damaged 3-9-19. The installer notified Best Buy at that time. I followed up with a call. I was told it would be delivered and installed 3-14-19. I was to be ready between 7am-1pm. No one ever showed. I had called the previous night and was told they would del the following morning. I called best buy at 10 am the 14th--they said it was not coming because they did not have the replacement vent a hood. After numerous calls they rescheduled. Apparently no one ever remembered to order the vent a hood, just arrange for installation. The new ge refrig went out the 15th and I had the 3 yr service contract with best buy/geek squad. Still, they would not do anything till the 19th. Best buy did not even have anyone that could speak with me on ph to see if there was something I could do to fix the refrig.

there was not any premeasure and there was not anything needed

Great team. Very professional. Would use Mario and Alan again.

Site Survey was just what we needed for our new gas cooktop.

guys were very helpful and knowledgeable and hung up my tv in less than a hour

Quick accurate service, friendly and helpful associate.

Very happy with my Samsung Bespoke fridge. Very convenient

I'm glad I did this because it provided info about my install that I did not know.

When the oven was installed I had to pay an additional $150 for the install. To be clear, this involved taking out 4 screws to remove some trim. unplug a microwave and set it aside and then reverse the process. This took an extra 5-7 minutes.

He was unable to complete the job as they had sent one wrong part. This was not his fault. However, the stove was working fully, when he left.

The site survey person that came out was great. He was very professional and knew exactly what to do to ensure everything would fit in it’s spot.