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Customer Ratings & Reviews

Customer reviews

Rating 3.8 out of 5 stars with 1975 reviews

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  • Service

    Rating 3.8 out of 5 stars

  • Professionalism

    Rating 3.9 out of 5 stars

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    Rating 3.8 out of 5 stars

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71%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 67 Showing 1,321-1,340 of 1,975 reviews
  • Rated 1 out of 5 stars

    Horrible service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whoever booked the appointment doesn't understand the concept of leaving a memo. I requested multiple times to hav the appointment be in the morning but they always did the afternoon.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    refi. installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they did a great job installing the Ref. I would recommend them foe any job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BestvBuys Service is the best!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy Service is the best! You guys do it like no one else, Highly recommend. Reliable and trustworthy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The came they measured they left.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The came they measured they left. Very courteous and fast! And most important accurate and answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very quick and professional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two guys came out and measured for a through wall air conditioner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    this guy did what he had to do

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally, this man did what the others didn't do. He put all the pieces together, he leveled the refrigerator as it had to be since first time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In and out. Real fast. Gentleman took the measurements he needed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Appliances

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new appliances. Refrigerator. Microwave. Dishwasher

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ovens

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy sent people over to measure are cut out for a new oven everything went great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and Great Response

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They quickly responded to an issue with our washing machine and we were able to get it fixed quickly.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Measurements

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The company that came out while friendly, measured the wall oven space incorrectly. I planned to buy an oven from Best Buy but the measurements I was provided did not align with any ovens Best Buy sold. I was then forced to place an order with another company who had ovens that matched the provided dimensions. When that oven was delivered the error was discovered and the install did not take place leaving me with an oven for thanksgiving and having to pay a restocking of 600.00 due to their error.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Housewife

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was on time and worked very professionally.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional Techs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The professional techs arrived on-time and was able to complete measurements, as needed, for our upcoming oven install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen who came to pre-measure were very polite and efficient at their job.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Mrs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    During purchase the installation was scheduled for 07/29/23 Saturday by your sales person When we checked online it is scheduled for Monday. Your sales team in Modesto California location should really work on customer skills except Albert who is always kind. They behave as if they are doing us a favor by serving us. I hope you takes my feedback seriously otherwise what is the point of this survey. Thanks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gabriele Krivonak

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dennis and Christian were fabulous ! I hope I get them for my installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice, polite, hard working men. Came and did what they needed to do and left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Was Cancelled

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were on time and completed all installs within in time frame and to our satisfactory

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Measurements

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time and very knowledgeable, very kind.I requested for Philip to install microwave.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awsome!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both gentlemen were polite and very detailed with their measurements.

    I would recommend this to a friend