Customer Ratings & Reviews

I was told by the Best Buy Sales person that I needed to make sure that the new double oven would fit my space. A separate sizing visit was required to assure things would fit and that the Best Buy install would be successful. I agreed. This was a waste of time and money. The appointment had to be within a day or two of the install. It took 6+ weeks to order the oven, so if it did not fit, I am not sure what would have happened! The technicians who came to measure did not know what we bought and had my wife look up the model on the internet to get the dimensions. With that, they confirmed it would fit... same thing I did before I ordered. The install guys never got the data and did not believe the oven would fit when they pulled the old one out! My wife convinced them to go ahead and try without making modification cuts to the cabinet. It fit just fine. the installers were suprised. Save your money

Very professional fast and answered all the questions I had

now what they doing talk to you as they do the job

Steven did a terrific job. Very happy and found the price to modify kitchen very reasonable.

The installation person was very quick and professional.

Derrick is outstanding. Professional, personable and excellent at his work.

I called for appliance repair under warranty. The customer service rep set up this appointment and when i called becasue the appointment didnt show. They then realized the mistake. Setup second appointment with repair service and the vendor they used canceled the appointment.to this day the appliance still isnt fixed and im out two days waiting for techs. The worst service i have ever paid for

Manuel stopped by my house to measure and was GREAT

I felt the surveyors were professional. The survey was quick. Would definitely recommend advance site survey for successful installation.

Love my Samsung appliances. Kaden and Crystal are amazing Associates. Thank you for all your help!

He arrived on time. He was efficient and professional.

Site survey and pre-measurement visit was very much below my expectations. The two associates walked in, didn't introduce themselves or say why they were here. They mumbled, took some measurement and proceeded to leave. When asked they said they couldn't tell us what measurements were or whethet the electric wiring was sufficient. They said they would report the measurements and someone would be in touch with us. We never heard back from anyone.

Eddie was professional and went above and beyond in several ways. I appreciate all of his help.

Our advisor Jackie was great in guiding us every step of the way. She was sincere, genuine and honest!

I have nothing to say. When I bought it, they said it would be delivered and installed on December 18 now they tell me January 12 someone from Best Buy Minneapolis called and I was supposed to call them back so after 30 tries I still haven’t gotten them and have stopped trying, I hope they weren’t calling to tell me I’ve been postponed even more

Very Knowledgeable, very Professional and prompt with great Customer Service.

It has been a nightmare of an installation from the set up, drop off and everything else in between, At this time I have my stove and the other item in the entry way of my home, not installed at this time. The appointment times were wrong. The site inspection did not detect any problem, but when the delivery came, problems with the gas line. 2 appointments, wrong times and no installation. 2 days given to the delivery and installation and it didn't happen. A total waste of my time, not to mention phone calls of appointment times which were wrong. One hand doesn't know what the other is doing. Just totally messed up.

The team came in appraised the outside, driveway, doorways. They measured inside, they were thorough and paid attention to the details.

This guy knew his stuff. We were fortunate enough to get him for our next day delivery and install. Awesome installer!

I don't know how the product worked because you do not have a reliable installation team. The guys who measured our cabinet for the installation of the double oven said that they could do the cutting necessary to install the appliance. However, despite multiple phone calls and emails those two men were not assigned to the installation. Instead, a two man team from Tulsa arrived without the tools necessary to install the unit. They did not know about the previous report from the men who measured the space. I returned the appliance and bought from another store. Your installation service is horrible.