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Customer Ratings & Reviews

Customer reviews

Rating 3.8 out of 5 stars with 1981 reviews

Rating Filter

Rating by feature

  • Service

    Rating 3.8 out of 5 stars

  • Professionalism

    Rating 3.9 out of 5 stars

  • Expertise

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

71%would recommend to a friend

Customers are saying

Customers frequently mention the appliance's overall performance and how well it has been working. Many customers also appreciate the perfect fit of the appliance and the professionalism of the site crew. However, a few customers have noted issues with the dimensions of the appliance, such as a cooktop not fitting properly.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 1,981 reviews
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good service. Courteous and professional.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew showed up on time, were very courteous and professional. The got all the measurements and confirmed the next steps.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing install and zero hassle

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set of people to measure the area the appliance was going , ended up measuring wrong. The installer informed me of this and gave me options. With this amazing knowledge of the item, he was able to get it installed the next day and without any hassle. The best service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New friege

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Insignia refrigerator: I like the larger storage space of refrigerator, food is much more accessible; more storage space on door; also like having freezer drawer(s) on lower part of refrigerator. Runs very quietly. Very good price for this much refrigerator space.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 4 out of 5 stars

    Professional Measurement, Free!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to have a professional measurement as part of the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    LG stackable washer and dryer and installation

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new LG washer and dryer and installation team was amazing and went above and beyond to fit it into a very tight space on the /nd floor laundry closet of my condo. I really appreciate them!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Overall performance

    Rated 5 out of 5 stars

    wall oven microwave combo is sleek and efficient

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this wall oven microwave combo fit perfectly into my existing space and is sleek and efficient

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Professional installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were professional and courteous . They were very careful not to bump into walls . They wore masks which we requested as a member of our household is a cancer patient . Highly recommended THOZ GUYS INSTALLATION

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 4 out of 5 stars

    Site Survey

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was professional and courteous. Meeting accomplished objectives

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Surprisingly efficient first step

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the first in a 2-step process to ensure that the double oven I ordered would fit in the space I had (replacing a dying double oven). They had to determine if the existing hole was a useful size and if not, could the hole be modified to fit and what would that cost. Technician showed up on time and did his job quickly and efficiently. Was clear in explanation as to the process.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Good microwave, touch control are as good as smart

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good microwave, touch control are as good as smartphone controls. Very spacious - whole costco tray can be heated.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Very helpful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were prompt and very efficient in helping with my measurements. Thanks

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Thank you! Quick and Easy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two pros were very respectful of the house, and was in and out quickly! They knew their stuff; which gave me confidence for the actual install when it happens in two weeks.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Mr. Clean

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve always wanted a gas stove. I finally got it this year and it is fantastic!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    My Wife and I were impressed by the Installers

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jake and his co-worker were very polite, professional, presented themselves well, very skilled in their work and cleaned up the very small amount of sawdust from the double oven they custom installed. We would be pleased to welcome them back into our home. Jake explained several features and good suggestions of the oven which looks and works well.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Honest gentleman!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a brand new 27.9 cubic foot GE Profile 4 door refrigerator. I love it but the bottom drawer is not closing correctly. Both Best Buy and Geek squad are recommending replacement. What more can I ask. Would not buy from anyone else!!! I bought refrig in May but had to wait until about 2 weeks ago to get it. I will wait for replacement as long as i have to as this refrigerator is worth it!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Love all the stuff I get just got a new fridge, amazing finance also

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Built-in Oven planning

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Appliance install appraisal was needed to help determine suitability of a new electric oven installation. Best Buy determined that there was no suitable product available without cabinatry changes in our kitchen which Best Buy does not provide. Counsel was provided to locate technicak skilled help who can make the install complete. This activity is now underway but not yet completed.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Appliance Site Survey/Pre-measure

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two survey people arrived on time after giving me a half hour "on the way" call. They were very knowledgeable and answered all my questions, texted cost estimates. Very professional. If you live in Mass. and use gas this survey is a must because of all the requirements.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great installers for cooktop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The pre install survey went excellent. The installers were clear of what was needed and how much it would cost. In the end there were NO surprises. They were very respectful of my house and even took extra measures to not bring outside debris by using boot covers.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Pre-Installation Survey

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived early and gave an honest assessment. Making recommended updates prior to install.

    I would recommend this to a friend
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