Customer Ratings & Reviews

Easy and great follow up! James and the installation contractors were very thorough and helpful!

Great installers would use them again over n over for anything

The Samsung refrigerator is great! 4 Ford with beverage center love it.

The team came to measure for our appliances and they were very helpful and knowledgeable. Great service.

It sounds like a good software, however, I haven't used much.

This was never completed, wasted two full days of my time all for nothing! The same two guys came to my house twice and they informed me that the people at Best Buy was not doing their job because they had sent the measurements in but they are no where to be found! Both guys were laughing about it, they didnt even go inside the house the second trip out. Was wanting new kitchen appliances but I am going to have to go elsewhere I guess since you don’t want my business!

Cooktop survey for a replacement went well. Might have to enlarge the opening in counter by quarter of an inch. We will see.

Great service and knowledgeable contractors. Very helpful in making a decision on appliances.

Let see. I purchased a dishwasher was in back order wait almost a month, set up first appointment they came too early , second appointment again came early , thirs appointment was canceled and the delivery company was calling me for installation, what a mes , what a nightmare, maybe my last purchased in best buy !

Very fast and professional and kind. Understandable.

Quick and easy pre-measure. Necessary for microwave install.

Horrible. The whole purpose of having the Appliance Survey / Pre-Measure team out to the house was to review why the original 24inch Samsung 'could not be installed' by the TotalTech team because the power cord was too short. They recommended a Bosch replacement but did not provide a model number. Now I have the old broken unit, a new Samsung unit which they wouldn't take with them, and no recommendation for what model Bosch would work. All this after over a MONTH of phone calls and experts visiting the home.

Professional and customer focused. Highly skilled.

Checked more than dimensions during the site survey, such as electrical junction box.

Site survey was quick, easy and uneventful. Not sure why this is getting reviewed!

Came on time--the second time. Service visit was scheduled for last week, but they didn't who up. When they did, they measured to see what size stove would fit.

My product still hasn’t been received. After a delay of a month due to a door panel not being available from the vendor, I was informed yesterday that my installation which was scheduled for today was cancelled because I am in a geek squad delivery zone but they don’t have anyone to install built in refrigerators. Why have Pacific Kitchen and Bath in your stores without the ability to install built in refrigerators? Now they are saying that a part is still not in and won’t be in for at least another month, while they are trying to figure out who they can get to do the install.

Bough an Apply Watch and was very satisfied with the purchase, the salesman (he was knowledgeable) and best buy

Prompt arrival. Very courteous. Very Knowledgeable

The resource was very knowledgeable. I will be having a double wall oven replaced.