Customer Ratings & Reviews

The geek squad was very efficient in giving me a courtesy call before and after service.

This site review was very helpful in our plans to upgrade our kitchen appliances, staff was very friendly and informative.

Employee quite helpful in deciding proper size refrigerator.

THe guys measureed and then I never heard from Best Buy. I am now told to set up a new site survey for measuting the same products.

Maurice did an excellent job measuring every nook and corner for the installation and advisedly was to remove the obstacles.

Measurements taken without explanation or feedback. Told requirements later through salesman without explanation or justification. Just billing. Not comfortable with that.

Everything went fine. Good communications. We Hope the installations go well.

Schedule a measurement a week out Took off from work, nobody showed Called and was hung up on twice Third rep said she’d call me back and didn’t Service person said they were 10m away (4hrs late) Didn’t show and called him back and said its canceled Called CS a fourth time and they said they had no info Still ordered a $1500+ appliance and no follow-up :-)

Geek squad showed up on time and found the problem I was experiencing. They made the fix in short order.

Thank you for the wonderful service They did a excellent job

This service was a complete wast of time. The person had to come twice which tied my day up twice. This was because it wasn’t handled correctly the first time measurement was lost. Basically the same as first time the measurement was lost and when I called to get an alternative refrigerator that would fit my space no one could help at Best Buy. I will never use or recommend this useless service again

The technician was awesome!!! They very nice and polite.

Great customer service Great install people Very kind and professional

Was required prior to refrigerator install. When leaving team said everything "looked good, and should be getting confirmation". Only later after going to the store for followup did I find out a lengthy email was sent detailing problems with the site. After spending several hours at the store(very helpful) I returned home with only partial resolution. Had to text a picture of the opening with a tape measure confirming a dimension. The inspection report stated a no-go due to a dimension they did not take, but reported. Just an example of the overall experience. 3 site surveys later and a lot of unnecessary irritation approval was granted.

The original measuring went fine, along with installer coming out to do measurements, BUT... the job seemed to be a little more difficult once the installer came and then we NEVER heard back from the original customer service person. Never got the updated info and then he ghosted us.

Excellent! Excellent! They were patient and caring.

This is cool geek squad is awesome I highly recommend using them if you need their services

The Geek Squad is always helpful on the phone, courteous when making home calls--they're great!

Never showed up or called. Customer service wasn't any help and i was rescheduled for 6 weeks later. Thats ridiculous and very poor customer service.

they never solved our problem. They sent the wrong kind of technician to look at the problem, and in the end, they promised a resolution from an insurance company after 60 days all of this was totally unacceptable. If they don’t reserve it, resume it soon they will lose my business forever.