Customer Ratings & Reviews

Excellent service and knowledge during purchase being made.

A lot of issues from beginning of purchase to end...

Excellent service from Michael. Also great Installation from Jose and his team.

Very professional they did an exceptional job would highly recommend

The guy was pleasant. He showed us what we needed in order to have a water line hook up for our new refrigerator.

Due to the site Survey, they were ready with all they needed and install was quick and easy

Polite and friendly. Gave information and explained everything.

Can’t really rate this. Pre measure did not happen but the installers were 10 stars!!

These gentlemen did an outstanding job of getting the product in and hooked up expeditiously.

They did a very nice job. Was done timely, we’re very polite and professional in their work.

This was a waste of time - they measured, but never told us the results. When the delivery guys came two days later, we found out that the oven was too big by about 1/4 of an inch and I had to take a saws-all to the cabinet. Then we found out that the electrical junction box was located in a place where the wiring on the oven would not reach. The delivery guys weren't able to complete the install and I had to pay another contractor to come out and do the job right. It would only have worked if the site survey crew also did the haul away. Then we would have known in advance what was needed.

Having a heck of a time getting my range hood purchased in September 2022 delivered and installed. I have had 3 appointments scheduled. The first appointment they could not deliver because an appointment was not made to take measurements. Appointiment made, but measures not documented. Best Buy cannot find in the system and 3rd party vendor will not install without having them. Now on 4th appointment to try to get this done.

Horrible - the person made no attempt to survey and ensure the washer/dryer will fit and were best for connecting. It was totally useless and I still have no idea if the wash tower will install with the current configuration. Never had a negative experience with Best Buy in the past so was very disappointed. Hoping no issues arise with the.delivery/install because of this.

The service was very professional. No complaints here

The tech measured very accurately to make sure that the kitchen appliance I chose would fit.

Measurements are all wrong lol. Everything is off by an inch. Don’t know if it’s deliberate

The person who measured, measured wrong!!! The cooktop did not fit and caused me $375.00 to have the countertop altered.

Very bad experience with the measurements. The guy came took all the measurement's and left all the measurements were taken wrong no paperwork was given to me I find out when I ordered the appliances according to the measurements per customer service record in file. Such a bad experience

Technician was on time and knew what he was doing!

This review is not for a purchase, but for in home service / pre measure. Once again, after 4 attempts, the appointment did not happen. Best Buy needs to get their act together. The first 2 appointments back in December were no shows. The 3rd appt. they sent a tech guy for my appliance measure, the 4th appt. was delayed for 2 days at the very last minute. These last 2 attempts were set up by the corporate office- didn’t help in getting service. I’ve decided to go with another company for my purchase.