Customer Ratings & Reviews

I have nothing to say. When I bought it, they said it would be delivered and installed on December 18 now they tell me January 12 someone from Best Buy Minneapolis called and I was supposed to call them back so after 30 tries I still haven’t gotten them and have stopped trying, I hope they weren’t calling to tell me I’ve been postponed even more

Thank you for the wonderful service They did a excellent job

Very professional they did an exceptional job would highly recommend

The technician was awesome!!! They very nice and polite.

Excellent service and knowledge during purchase being made.

Wonderful service, very knowledgeable and friendly and did the installation quickly!

This review is not for a purchase, but for in home service / pre measure. Once again, after 4 attempts, the appointment did not happen. Best Buy needs to get their act together. The first 2 appointments back in December were no shows. The 3rd appt. they sent a tech guy for my appliance measure, the 4th appt. was delayed for 2 days at the very last minute. These last 2 attempts were set up by the corporate office- didn’t help in getting service. I’ve decided to go with another company for my purchase.

Excellent! Excellent! They were patient and caring.

Polite and friendly. Gave information and explained everything.

Jamie the reinstaller was very good. He was very careful and very thorough.

The person who measured, measured wrong!!! The cooktop did not fit and caused me $375.00 to have the countertop altered.

The team that came to ensure our new dryer could be installed were great. I’d recommend this service to anyone.

The team was very friendly and respectful of our space. They answered all our questions

great attention to detail. Great help in selecting and ordering appliance.

This service was a complete wast of time. The person had to come twice which tied my day up twice. This was because it wasn’t handled correctly the first time measurement was lost. Basically the same as first time the measurement was lost and when I called to get an alternative refrigerator that would fit my space no one could help at Best Buy. I will never use or recommend this useless service again

great customer services and being helpful would like to recommend this store to a friend!

Pre-measure was great, he was on time and measurements were accurate.

The service was very professional. No complaints here

They came out promptly, and gave me exact measurements, that worked perfectly when I installed my dishwasher.

Having a heck of a time getting my range hood purchased in September 2022 delivered and installed. I have had 3 appointments scheduled. The first appointment they could not deliver because an appointment was not made to take measurements. Appointiment made, but measures not documented. Best Buy cannot find in the system and 3rd party vendor will not install without having them. Now on 4th appointment to try to get this done.