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Customer Ratings & Reviews

Customer reviews

Rating 3.8 out of 5 stars with 1981 reviews

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Rating by feature

  • Service

    Rating 3.8 out of 5 stars

  • Professionalism

    Rating 3.9 out of 5 stars

  • Expertise

    Rating 3.8 out of 5 stars

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71%would recommend to a friend

Customers are saying

Customers frequently mention the appliance's overall performance and how well it has been working. Many customers also appreciate the perfect fit of the appliance and the professionalism of the site crew. However, a few customers have noted issues with the dimensions of the appliance, such as a cooktop not fitting properly.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 74 Showing 1,461-1,480 of 1,981 reviews
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service is professional and timely! Servicemen are very friendly and helpful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GE HOME

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome GE built in Double Oven. The one we replaced lasted 25 years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time for inspection

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They showed up on time and did quick accurate work for a hitch free installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    pleased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleased with the two gentlemen who came to premeasure. They were knowlegeable and very professional.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Measure/survey experience - negative

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible - the person made no attempt to survey and ensure the washer/dryer will fit and were best for connecting. It was totally useless and I still have no idea if the wash tower will install with the current configuration. Never had a negative experience with Best Buy in the past so was very disappointed. Hoping no issues arise with the.delivery/install because of this.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Installed yesterday no time for comments yet BUT..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My problem is with the GEEK SQUAD...TWO TIMES NOW!!! 1- I had an appointment to have some come and measure fr a new wall oven..the gentleman that came was for a TV in home theater...with I was not buying...so I had to wait for another appointment...the windows for appointments are for 6 hours...2 times I had to be home !!!! 2- I had an appointment to install a new TV. Window time between 7am and 1pm...He came at 3... In the meantime I had an appointment at 3:45 in the store with the GEEK SQUAD for something else...I had to cancel and reschedule!!! NOT VERY HAPPY!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great team, very helpful, I took their recommendations thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Way to do things

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best idea having them come out and get and know everything they need to do

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good service

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to arrange helpful for product selection. professionally done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Site Visit

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In home Pre measure appointment for new appliances.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hungry girl

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All good..........no issues....................................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nobody does it better

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt, Polite, Professional. Best buy has always proven that that they are the best.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    service people were fine but I expected recomnendations for a refrigarator from Best Buy as a followup but got none

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians who have installed new equipment have had exceptional knowledge and great patience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Refrig

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kirk was great help to me........ His know how was great..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful. Good customer service and very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Measurements

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Competent, friendly and well mannered. Professional

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Measurements are all wrong lol. Everything is off by an inch. Don’t know if it’s deliberate

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    "Appliance site survey"

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The presumed site survey never happened. Our in-home consultant recommended one to review our cooktop and downdraft installation but I was never called to schedule it. Furthermore, when the install team to install them ( a day later than originally scheduled) they said it couldn't be done. So I canceled the downdraft but kept the cooktop to get someone else to install. I'm still waiting for my refunds for the downdraft and installation costs and the cooktop installation cost. This probably all could have been avoided it the site survey had occurred as recommended.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    TV I brought

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good service. Best Buy lady answered all the questions I asked her.

    I would recommend this to a friend
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