Customer Ratings & Reviews

This was really a waste of time, my time. Suggestion? Do your own measuring and checking for the correct gas and electrical needs. First, the oven did NOT fit into the area that he measured. The counter had an overhang. Second, the electrical was 220v and needed a 110v. Third, the gas valve was 1/2" and needed to be 5/8". So, the delivery guys had to return it for a later date. DO YOUR OWN HOMEWORK! This was useless.

Survey done quickly and professionally. They came in and got the job done.

Arrived in a timely manner. Conducted in a quick and professional manner.

My appointment was quick and efficient. Got my estimate a few days later.

Installation crew were on time and they knew exactly what to do. They quick in and out of the house.

Great team and wonderful approach to customer service.

Was told that to put in new oven that needed someone to come measure. Appointment was between 8-12. Received a call at 12:30 saying they would be there in 45 minutes. Oh my...nothing like taking half a day off work for this. When they finally showed up they were there less than 5 minutes. Were measuring the oven, not the cutout area like they were supposed to. Were to take the oven out to see where the electrical box was.. they didn't. Complete waste of a day. I ended up measuring myself but of course, when they showed up a week later to install, there was a problem with the positioning of the electrical box. Sigh.

Person came out to measure. Needed custom work done. He said no problem. Never gave measurement to Best Buy so we could order Double Wall Oven. Best Buy store tried to call the contractor company, but no one answered phone. Then found out much later that Best Buy will not to any work that cabinet needs to be cut to fit a longer space. Took 10 days to find out this information.

used a 3rd party vendor - no immediate service was available for a few weeks

Richard was a great help and very through on his follow up.

Great and reliable service. No question is too small.

customer service was spot on even with limited services in your stores

Site survey was done properly but caution to Best BUY please choose your vendors carefully.

I set a appointment. Got 3 text and one email confirming time. The guys callEd and they said completely different time period. Had to quickly drive home.They were to measure for stove top. Told them fan shouldn’t be included However I guess they did. Set another appointment but told them in a 3 way call we had to leave by 10:00am for prior appointment they agreed. They called back on day of appointment at 9:40 and said they were 30 minutes out. Too late we said. We canceled and Zach from Park City Best Buy never called to rescheduled Never got the stove top

Great job, the man you came to take the survey was very nice. thank you.

Please send the same team back to do our install. Thanks

One star is generous for this service. They were scheduled between 7 am and 1 pm. They called and texted to confirm the day before. At 12:58 pm, yes two minutes before the end of the window, they called to tell me they were running late, would not make it, and I needed to call customer service to reschedule. I called customer service to express my frustration. I was given a new time...there by 4:00. Guess what...yes, they missed that time too. They showed up at my door at 5:05 pm. I canceled the whole order.

Best Buy was prompt in following up in my delivery and installation.

Considering they left no measurements or even documents that they were here I found my time wasted. As a matter of fact the in-store rep I spoke to last week checked and saw that they didn't even report any measurements back to Best Buy so he was going to arrange for a Best Buy tech to come back out and measure.

Perfect job and suggested extra steps due to opening being larger than the oven going in