Customer Ratings & Reviews

Great team and wonderful approach to customer service.

This was really a waste of time, my time. Suggestion? Do your own measuring and checking for the correct gas and electrical needs. First, the oven did NOT fit into the area that he measured. The counter had an overhang. Second, the electrical was 220v and needed a 110v. Third, the gas valve was 1/2" and needed to be 5/8". So, the delivery guys had to return it for a later date. DO YOUR OWN HOMEWORK! This was useless.

Great job, the man you came to take the survey was very nice. thank you.

Perfect job and suggested extra steps due to opening being larger than the oven going in

Took time to make sure it was perfect. Great guy who also gave done TV tips and helped with WIFI

Professional job. Nice fellow who made minor carpentry adjustments with no additional charge. THank you.

Richard was a great help and very through on his follow up.

Very bad experience with the measurements. The guy came took all the measurement's and left all the measurements were taken wrong no paperwork was given to me I find out when I ordered the appliances according to the measurements per customer service record in file. Such a bad experience

One star is generous for this service. They were scheduled between 7 am and 1 pm. They called and texted to confirm the day before. At 12:58 pm, yes two minutes before the end of the window, they called to tell me they were running late, would not make it, and I needed to call customer service to reschedule. I called customer service to express my frustration. I was given a new time...there by 4:00. Guess what...yes, they missed that time too. They showed up at my door at 5:05 pm. I canceled the whole order.

Great and reliable service. No question is too small.

Best Buy was prompt in following up in my delivery and installation.

Whoever booked the appointment doesn't understand the concept of leaving a memo. I requested multiple times to hav the appointment be in the morning but they always did the afternoon.

Please send the same team back to do our install. Thanks

The gentleman who did thr site survey was amazing. Best buy totally dropped the ball after. No one called to discuss product's and when i called customer service (at least 8 times) i got transferred, disconnected or was told they couldn't help me. I even emailed the manager of the local store twice with no response. Best buy totally failed s long time loyal customer.

Great service. Got good information on the service provided by geek squad.

Knowledgeable, quick and neat. Know their stuff. Will use them again.

I have not used yet. However, I do feel it will be a good service. Loved the price!

I scheduled a meeting to get mi dryer and washer inspected for connection. Once the technician arrived, he told me he doesn’t do any connections/installations. I called Best Buy again and someone told me that they were not sure why I got scheduled for installation if Best Buy does not provide that service.

Sales process very smooth and installation went great!

Professional and courteous. X'xxxxxxxxxxxxxxxxxxxxx