Customer Ratings & Reviews

The crew showed up on time, were very courteous and professional. The got all the measurements and confirmed the next steps.

The two gentlemen that came to my house were purely professional and courteous. I appreciate them for they listen to what I had to say. they valued my opinion. They were easy to deal with they were in and out and no time flat and I appreciate them thank you guys we're coming over to my house and talking to me about this.

The measured and said it should be a simple, no extra cost install. At the time, I pointed out that I had a 30 amp breaker and the new one required a 40 amp. They seemed not to see that as an issue. Luck I checked and I needed to up to a 40 amp and up the wiring from #10 to #8. They should have checked this! The oven did fit w little issues.

So far the range hood has been working out great! Love the 3 speed to pick from on the blower and 2 switch for the lights ! Not very loud that’s a big plus !

The guys were prompt and very efficient in helping with my measurements. Thanks

Alex was very helpful and informative. We could not complete the purchase due to the item (microwave oven) being out of stock. He suggested that we would be informed when it became available.

this wall oven microwave combo fit perfectly into my existing space and is sleek and efficient

They were supposed to come out to make sure the existing electrical wiring and water lines and drainage line would work with the new LG dishwasher. This was after someone else had come out to install it and couldn't and stated the LG needed an electric outlet in the back of the cabinet and couldn't use the existing one since it needed a plug and from the rear. The person who came was supposed to pull the existing Whirlpool dishwasher and check. He didn't seem to even want to be here. He simply looked at the bottom of the dishwasher and never pulled it. He stated they don't pull them out to check things. He did state the LG could be wired in the front. It turned out, when the installers came out the bracket attached to the counter would not work with the LG. They had to screw it into the cabinets on the side. The LG drain hose was not long enough and placed differently so they had to drill another larger hole in the floor into the basement further back in the cabinet. They were able to wire the LG to the existing wiring w/o putting in a plug. The whole process was not pleasant, to say the least, as it took about 2 months to get the new LG installed. In total, three different companies were used in the process.

The crew of 2 men arrived 15" after the pre-arranged 2 hour arrival time. They conducted the review of the location and determined the intended item would fit and all necessary items were present - cold and hot water, drain, and both 120 and 240 volt outlets.

I’ve always wanted a gas stove. I finally got it this year and it is fantastic!!!

This was the first in a 2-step process to ensure that the double oven I ordered would fit in the space I had (replacing a dying double oven). They had to determine if the existing hole was a useful size and if not, could the hole be modified to fit and what would that cost. Technician showed up on time and did his job quickly and efficiently. Was clear in explanation as to the process.

Ordered a fridge and they said it doesnt fit going up the stairs. Complained to bestbuy and they sent another driver to check and they said the fridge we ordered fits. Requested the same driver that said it fits to install the following week. It just depends on your driver because if you have stairs and/or it’s late in the day, they’ll tell you that it doesn’t fit cause they’re too lazy to do it.

The pre install survey went excellent. The installers were clear of what was needed and how much it would cost. In the end there were NO surprises. They were very respectful of my house and even took extra measures to not bring outside debris by using boot covers.

The two survey people arrived on time after giving me a half hour "on the way" call. They were very knowledgeable and answered all my questions, texted cost estimates. Very professional. If you live in Mass. and use gas this survey is a must because of all the requirements.

Uriel and Ryan installed our dishwasher today. They were personable, polite and professional. We appreciate them. So far the LG dishwasher appears to be fantastic.

Good microwave, touch control are as good as smartphone controls. Very spacious - whole costco tray can be heated.

There was the initial hiccup where best buy took down the address wrong and booked the pre-measure crew in another state. But that was identified before the appointment and another appointment was made, where things went well as expected. The crew was professional.

I am pleased with our new General Electric washer. It has more features than our old washer. It is easy to use and does a great job of cleaning our clothes.

Both Frank and Junior did a great job measuring every detail prior to my instalation ! They eent above and beyond taking their time and left no details untouched! Great customer service from them and from Ashley who helped me select new apicances. I am grateful for the best buy team!

Jake and his co-worker were very polite, professional, presented themselves well, very skilled in their work and cleaned up the very small amount of sawdust from the double oven they custom installed. We would be pleased to welcome them back into our home. Jake explained several features and good suggestions of the oven which looks and works well.