Customer Ratings & Reviews

The "pre-measure" appointment never happened because the technician couldn't figure out where the main gate was to my neighborhood community and simply drove away. We had to reschedule for the next week (which was supposed to be the installation date). The two technicians who came on the new date were much, much more reliable.

I was given a time window. Of course, I was at my house waiting for the team to come. Not only did they not even bother to give me a call, they never even showed up! After waiting for 3 hours, with no phone call and no-show, this made me decide that BestBuy appliance team is the WORST!

Great experience with the store personal and the installers

Worst customer service I have ever experienced, you should get a handle on that process because I won't ever order an appliance from Best Buy again.

Good people did the work. The work was timely and well done

I'm still waiting for the measurements from my visits. How can I see them.

Worth the few bucks it cost . Very professional. On time .

This is a total cheat. 2 guys came to do measurements, so we could order an appliance. They measured, and went away without writing down the measurements for us. That was 2 days ago. Today I phoned customer service and waited for 1 hour on the phone, I found out that they DID NOT UPLOAD THE MEASUREMENTS INTO THE SYSTEM!! So this is a waste of time and a cheat. Do not use the measure at home service,

Zero stars if that were an option. They came out to measure my wall oven/micro combo for a replacement. They unbolted from the wall even and said the new one would fit. When the installers brought the oven, it didn’t fit length, width OR depth!!! Thanks for wasting our time and causing us to have to deal with a retuned appliance!

I had an appointment set up to measure my kitchen appliances. My appointment was set up between noon to 8 pm. I waited pretty much all of that time from 11:30 am-8 pm. I called Best Buy multiple times and they said the company was already on there way. Nothing! A few days later I received a voicemail stating that i wasn’t home. So irritating!

The person came over and measured, but did not complete the assessment properly. We had to reject the dish washer when it came because of this. Very disappointed with this service! Also, they did not show up to the first appointment and were late for the second appointment.

Nice little measurer that came with my fridge install.

Guys (BestBuy contractors?) showed up with no idea as to what they where supposed to measure. I had to explain and provided specification sheets for the appliances (wall oven, cooktop, warming drawer, range hood & dishwasher) we were buying. When I ask about a particular installation challenge with the range hood the response was 'we just life it up and put in 4 screws'. I could do that - what was I paying $140 dollars for? As a result of this experience we cancelled the entire order.

Pre measurement for everything were accurate.thank

No one ever showed up. Three times. with no follow up on Best Buy's end. I had to keep texting, calling and emailing in order to get it rescheduled. It was never measured and then when they finally showed up to install, it didn't fit. I have never dealt with such an incompetent company with zero customer service or care.

The refrigerator came damaged. It appeared to be an open box delivery. A dent was in the front, the water line was connected to the back and the box did not have the plastic wraps around it. Very disappointing. Since I had issues with the previous refrigerator we looked at it at the truck so the gentleman did not have to bring it to my location. So far this has not been a smooth situation.

We had our space measured for a microwave, oven and stove top. But I was never given the results of the measurements and what their recommendations would be.

They came in time and they were curate and courtesy

Did not arrive. Waited the whole day. No explanation was given. Very unprofessional.

Someone came to our house to measure for a new microwave and did all measuring that was needed. When we went to order a new one ….no one could find the measurements. Used my own measurements that I brought with me.