Customer Ratings & Reviews

I'm still waiting for the measurements from my visits. How can I see them.

Terrible! The pre measurement guys came to my house for less than 5 minutes. Took only surface measurements of my appliances but never pulled anything out or measured depth. Needless to say when the install guys came days later none of my appliances fit and had to pay additional money for them to cut my cabinets. This “proactive” process doesn’t even work.

The person came over and measured, but did not complete the assessment properly. We had to reject the dish washer when it came because of this. Very disappointed with this service! Also, they did not show up to the first appointment and were late for the second appointment.

Someone came to our house to measure for a new microwave and did all measuring that was needed. When we went to order a new one ….no one could find the measurements. Used my own measurements that I brought with me.

When the guys came they didn't even tell me if the appliance would fit or not. We had to go to the store to find out. So not a good experience.

What a JOKE! These two guys showed up looked at the space said Looks good, didn't measure... Nothing. In & out in 5 minutes.... End result my new products didn't fit!!!!

After a week, I have still not received a printout of the recommendation. I have even directly texted the BB Advisor who came to my home.

Zero stars if that were an option. They came out to measure my wall oven/micro combo for a replacement. They unbolted from the wall even and said the new one would fit. When the installers brought the oven, it didn’t fit length, width OR depth!!! Thanks for wasting our time and causing us to have to deal with a retuned appliance!

The technician was on time, quick and neat but the measurements never made it to the installers and the opening for one of the appliances was to small for the appliance.

It was very Informative. I would recommend it. Love it.

I had an appointment set up to measure my kitchen appliances. My appointment was set up between noon to 8 pm. I waited pretty much all of that time from 11:30 am-8 pm. I called Best Buy multiple times and they said the company was already on there way. Nothing! A few days later I received a voicemail stating that i wasn’t home. So irritating!

Richard came out and did the pre-measure. Answered questions.

The guys were on time and courteous and respectful.

Despite several surveys and assurances from sales experts, product did not fit in space. Major cabinet modifications required. DO NOT buy major appliances from BB. Incompetent plus no control or coordination with delivery and installation services

No one ever showed up. Three times. with no follow up on Best Buy's end. I had to keep texting, calling and emailing in order to get it rescheduled. It was never measured and then when they finally showed up to install, it didn't fit. I have never dealt with such an incompetent company with zero customer service or care.

This is a total cheat. 2 guys came to do measurements, so we could order an appliance. They measured, and went away without writing down the measurements for us. That was 2 days ago. Today I phoned customer service and waited for 1 hour on the phone, I found out that they DID NOT UPLOAD THE MEASUREMENTS INTO THE SYSTEM!! So this is a waste of time and a cheat. Do not use the measure at home service,

Great experience with the store personal and the installers

I ordered four appliances in February. Only two have been installed and it is May. I have had two site measurements for a combo microwave and wall oven. The sales associates still haven’t found anything to fit. I paid for all of the appliances on February 10.

Good people did the work. The work was timely and well done

They did my site survey and never told me what the measurements were. It is been a month without an oven.