Customer Ratings & Reviews

Items were not installed because they would not fit. The pre measurements were obviously useless.

Never showed for the survey. Not sure how you can even report that it was completed!! So disappointed in your service. I cannot even reach the representative who made arrangements.

Had an agent come by for a site survey/pre-measure for a range hood and it's been four days and I have yet to hear back regarding the next steps. Guess that explains why the service was free.

The site survey did uncover that the cutout size was not correct for the trim kit/microwave purchase. When the installers came, it would not cover the opening.

Person was very nice, but the follow through with the installation side has not been the greatest of service. On my 4th try to get my cooktop installed.

The technician took my measurements and didn't give them to me plus didn't upload to my account

The guy never came. I had to call him he tried to give me measurements over the phone.

I sat on phone with customer service to add removal of appliance to my order. They told me they couldn’t help me I have to do it in website. There is no way to add that on website they lied now I have to call back again and wait on hold

The guy that came never provided measurement and now we have to wait another 2 weeks for someone else to come.

I never heard back and the guys seem like they did not know what they were doing.

I am not sure what product that this is regarding. If it is about the fridge repair, the guys left in less than 5 minutes saying they were going to order the part. We have heard nothing since.

You were supposed to show up on November 16 to measure. I stayed home from work, and you never came. Service was terrible. I was very dissappointed. I hope my stove arrives on time.

Incompetent people! Not trustworthy. After almost one year we still can’t have our appliances bundle ( Viking fridge, stove, range hood and dishwasher) install properly.

Geek Squad could not resolve. Problem not resolved had to contact GE for factory warranty

This service never occurred. False reporting. Purchased in February, never showed up; claim to have completed measuring for appliances in June, never appeared or attempted to contact me.

Measurements were INACCURATE. The installation was a nightmare and still have not bad resolution. This is unacceptable.

I have not heard a word about what refrigerator will fit 10 days later. No follow up. People who measured said it will be in the computer and someone would reach out

Paid for my items months ago, installation and service botched many times. Still not done even after apologies and promises. Made wrong measurements to begin with. Sent people who had no clue what they were doing.

The appointment was delayed several times until a 9:30 pm text promised to be at the house by 10pm. Never showed. Wasted nine hours waiting for a no-show.

didnt arrive when scheduled. called about it and just got someone who didnt understand