Customer Ratings & Reviews
- SKU:
- 5357348
Customer reviews
Rating 3.8 out of 5 stars with 1975 reviews
(1,975 customer reviews)Rating by feature
- Service3.8
Rating 3.8 out of 5 stars
- Professionalism3.9
Rating 3.9 out of 5 stars
- Expertise3.8
Rating 3.8 out of 5 stars
Rated 1 out of 5 stars
Didn't measure correctly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What is there to say, the guys came out, measured our doorways, and assured us the refrigerator we ordered would fit... It did not.
No, I would not recommend this to a friendRated 1 out of 5 stars
Never performed service.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This service never occurred. False reporting. Purchased in February, never showed up; claim to have completed measuring for appliances in June, never appeared or attempted to contact me.
No, I would not recommend this to a friendRated 1 out of 5 stars
Stovetop installation
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No one came out to installment. I have schedule this work to be done several times and no one came or call to tell me what happened.
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible Appliance Company
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Appliance tech was lazy, did not measure the oven box. Lone Star Appliance sucks. Not a good representative for Best Buy.
No, I would not recommend this to a friendRated 1 out of 5 stars
Unprofessional
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst company ever to buy anything from nothing but false hopes and tons of dishonest employees Do Not Waste your time
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of time
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy misunderstood the services to be provided so the team they sent could not help me.
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t Bother
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Two men came in and took some quick measurements and left. I was told I would be contacted by someone in the next few days. No one called. What a waste.
No, I would not recommend this to a friendRated 1 out of 5 stars
MISCOMMUNICATION
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No purchases made. Requested an assessment for a new appliance. Assessment was not needed, so cancelled appointment.
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible Customer Service
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paid for my items months ago, installation and service botched many times. Still not done even after apologies and promises. Made wrong measurements to begin with. Sent people who had no clue what they were doing.
No, I would not recommend this to a friendRated 1 out of 5 stars
Range hood pre measure
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The technician had no knowledge about range hood install
No, I would not recommend this to a friendRated 1 out of 5 stars
Dropped the ball
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No stars. No one called to follow up after taking measurements for a new in-wall A/C and I couldn’t get through to anyone when I called myself.
No, I would not recommend this to a friendRated 1 out of 5 stars
No communication after measurements.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never heard back. Have no details or insight on what to get.
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible phone service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Canceled our delivery twice Terrible customer service with phone contact Cost us more than we expected
No, I would not recommend this to a friendRated 1 out of 5 stars
Lousy Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installers visited our property and they never told me what ovens/microwaves would fit. Lousy service and a waste of my time.
No, I would not recommend this to a friendRated 1 out of 5 stars
Huge disappointment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super unprofessional. The person didn’t show up on the day and then called late evening saying he will come the next day. He never showed up.
No, I would not recommend this to a friendRated 1 out of 5 stars
Joke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What a joke. No one from BestBuy did a pre-installation survey. Installers did an pre-installation survey, but none of that information was passed along to us.
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible experience and customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If there is a zero star I would give that. The third party inspection guy never showed up. It has been a painful experience with best buy.
No, I would not recommend this to a friendRated 1 out of 5 stars
Site survey
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tech did not arrive or call as scheduled on 11/09/2101. Site survey was rescheduled for 11/10/2021. Tech did not arrive or call. Site survey was not completed
No, I would not recommend this to a friendRated 1 out of 5 stars
You’ve lost your ability
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incorrect measurements, lack of workmanship. When the installer came, he couldn’t adjust. Our cooktop is sitting in the garage. Pathetic.
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They came out and did the survey as planned but never got back to us about a price. Was told they'd call within 2 days. Called Best buy twice and was told she'd look into it. She never got back to us either. Total waste of time
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for posting your review. We apologize that you haven't received the phone call that you were expecting in regards to your Site Survey. For assistance with this, please give us a call at 1-800-433-5778.