Customer Ratings & Reviews

There was the initial hiccup where best buy took down the address wrong and booked the pre-measure crew in another state. But that was identified before the appointment and another appointment was made, where things went well as expected. The crew was professional.

Appliance install appraisal was needed to help determine suitability of a new electric oven installation. Best Buy determined that there was no suitable product available without cabinatry changes in our kitchen which Best Buy does not provide. Counsel was provided to locate technicak skilled help who can make the install complete. This activity is now underway but not yet completed.

Uriel and Ryan installed our dishwasher today. They were personable, polite and professional. We appreciate them. So far the LG dishwasher appears to be fantastic.

I am pleased with our new General Electric washer. It has more features than our old washer. It is easy to use and does a great job of cleaning our clothes.

I have a brand new 27.9 cubic foot GE Profile 4 door refrigerator. I love it but the bottom drawer is not closing correctly. Both Best Buy and Geek squad are recommending replacement. What more can I ask. Would not buy from anyone else!!! I bought refrig in May but had to wait until about 2 weeks ago to get it. I will wait for replacement as long as i have to as this refrigerator is worth it!!!!

The measurement was taken quickly and easily. I was assured that the refrigerator was able to be delivered into my home with no problem, and it was! Many thanks!

They were very prmpt and courteous at the job site. I placed a follow-up call to Premeir Logistics asking to have the site technician give me a call and they never called me back. I do not know if they got the message or not.

Arrived early and gave an honest assessment. Making recommended updates prior to install.

The appliance technician came out to measure the cabinet for my new combo wall oven. He was very thorough and professional. The technician explained the installation process and answered all of my questions. I am very pleased with the service and looking forward to getting my new wall oven!

The installers were very nice and professional. They did a great job through a tight door space. There was a dent on the door that is going to be repaired but that could of been there from shipping. Thumbs up to these installers. Job well done

We appreciated the pre-measurements taken. It gave us peace of mind that our purchases would fit properly. The two gengtlemen who came were pleasant and knowledgeable. We could tell they were experienced. They followed safety protocols which is important to us. We did not have to wait long for them to come out, even though it was a busy Christmas season.

He premeasured for fridge, wall ovens, warming drawer, and subsequent installations went great. But, he said that the dishwasher was standard size and did not pull it out to measure the space. Then, the DW we chose was too deep for the space. The installer then measured the space with attention to the depth, and we chose another DW accordingly, and that installation went fine.

After initially having a problem with the space available to place our new range, the sales team at Best Buy in the Scottsdale store worked swiftly and accurately with a third party to get our issue quickly resolved.

Both Frank and Junior did a great job measuring every detail prior to my instalation ! They eent above and beyond taking their time and left no details untouched! Great customer service from them and from Ashley who helped me select new apicances. I am grateful for the best buy team!

The two young men who came for the installation were very knowledgeable, and finished their observation in a very short time.

Great product and the installation team was fantastic. Super quiet and you don't even know it's running. Make sure to try different wash and dry cycles to get the best one for you. Very happy with this purchase.

The plate doesn’t stay on track when it spins. I don’t the way the buttons are set up. It’s functional though.

We have had the LG washer and dryer for 3 weeks and are very pleased. We did have installation challenges associated with the requirement to stack the washer and dryer in our current utility room. We were replacing a 10 year old stackable Whirlpool unit and obtained mixed messages on the required height of the LG units. LG, Best Buy Sales and the Install team were providing a different required height. After an unsuccessful initial install we were able to modify the cabinet and the unit now fits. Overall pleased.

The gentlemen who surveyed my home for my appliances had comprehensive knowledge of what was needed to make this an seamless installation. They surveyed the electrical, plumbing and physical requirements and showed me specifically what I needed to do to prepare. When the installation team got here, it was a "walk in the park". We had the extra parts I had ordered and everything fit perfectly. Very professional!

Two experts arrived with a graph worksheet and gave advice as they measured doorways and the laundry closet area to fit my selected laundry center. They marked everything on the graph with measurements and other helpful information!