Customer Ratings & Reviews

Very happy with my new Samsung oven. It bakes perfectly and I like the configuration of burners, especially the double burner. It is sleek looking and a great addition to my kitchen. I am not including pictures as my kitchen renovation is not complete.

Sales executives was very professional although the product take some extra time to deliver but it was well worth the wait great sales people and smooth installer they know what there doing

Service people were knowledgable and service as well as installation was quite good. This is the 1st time we have purchased an appliance at Best Buy and we were very pleased. Service personnel were clean and showed us how to use the appliance.

Representative was on time. Removed old cooktop to take accurate measurement of cut out for new cooktop. Communicated evaluation and left us with the measurements.

We could not have been happier with Mario and Junior who came to measure our kitchen in preparation for the oven and dishwasher and stove. We were so impressed with their product knowledge and and equally impressed with their how willing they were to make everything as easy as possible for us. We would absolutely use them again and again. They worked seamlessly with our fantastic sales representative Juany - it was all a great experience working with Best Buy.

I think is good cooking range. I liked this unit. Good brand Samsung.

I wanted to purchase a oven wall unit. Best Buy sent a crew to measure the space and to tell me what would fit. They came early and measured the space. It’s now been three weeks and there has been absolutely no follow up from Best Buy. I have tried emailing no response. I guess they want me to purchase from somewhere else.

Best Buy and AYS continue to be unresponsive, unreliable and indifferent. I purchased over $4k in appliances and have been waiting since 8/19 for a simple in home survey for a cooktop. Best Buy has not stepped up to cover the poor performance of its ONLY service vendor in the mid Atlantic region. AYS has already been scheduled to perform the work 3 times but has either shown up unannounced, cancelled the appointment themselves or plead inaccurate information to schedule a new appointment. Not sure I am done sharing my experience bc even after talking with 3 BB associates face to face and being assured it was being addressed I am still waiting for a pre measure. More 1 star ratings to come I guess.

The Best Buy representatives and the installer were so helpful in every way. The new appliances are great.

It is hard to write this review. Too many moving parts. The sales team was great. I'd give them a five. The people who installed the fridge, also good. The installers of the range hood were awful. Set dates and didn't show. Set times and showed up another time. Even after installation, they wanted to set up another installation. Oy!

Your contractor did an efficient and thorough job.

It is really good to be able to get someone to pre-screen the location, so I don't need to worry the product may not fit.

This Samsung Gas Stove looking Nice and working fine as per expectation.

Both Frank and Junior did a great job measuring every detail prior to my instalation ! They eent above and beyond taking their time and left no details untouched! Great customer service from them and from Ashley who helped me select new apicances. I am grateful for the best buy team!

So far the wall oven-microwave combo is what we wanted.

I have always gotten excellent service from Geek Squad. However, in this instance, it took me three calls to try and get this visit scheduled. I needed a specific time frame due to my work schedule, and I couldn't get the agent to understand that a 12 hour window was impossible for me to work with. Eventually I got a three hour window, but this time frame still fell during my work hours.

Oven seems excellent but difficult at times to figure out.

Love our new bosch dishwasher. We tried to buy a dishwasher somewhere else and it was a huge hassle, went to Best Buy and it was nothing but wonderful

The reviewers were timely and efficient, with the process taking less than 10 minutes.

I don't have my appliance yet but I was pleasantly surprised by how impressive the measuring team was. He was thorough and clear and left a detailed description of everything I need to know. He even suggested specific installers to request based on the kitchen layout. I wasn't aware Best Buy had the high level of service I've received from everyone throughout this process so far. I hope the actual appliance lives up to this standard as well!