Customer Ratings & Reviews

I have always gotten excellent service from Geek Squad. However, in this instance, it took me three calls to try and get this visit scheduled. I needed a specific time frame due to my work schedule, and I couldn't get the agent to understand that a 12 hour window was impossible for me to work with. Eventually I got a three hour window, but this time frame still fell during my work hours.

Good guys…professional, timely, knowledgeable….advised what was needed to replace 32-year-old wall oven.

GoPro a great product, easy to use, and tremendous capacity.

I wanted to purchase a oven wall unit. Best Buy sent a crew to measure the space and to tell me what would fit. They came early and measured the space. It’s now been three weeks and there has been absolutely no follow up from Best Buy. I have tried emailing no response. I guess they want me to purchase from somewhere else.

It does exactly what it supposed to do. It fills the space perfectly

I think is good cooking range. I liked this unit. Good brand Samsung.

Your contractor did an efficient and thorough job.

Site crew was very professional and determined what needed to be done to install the oven

Tech came out to measure current countertop dimensions to see if a replacement rangetop could fit. He said it will work but said he would double check with his boss if they could cut the countertop. He never got back to me.

Diego and his team member came to do an assessment for some appliances. Great service, very knowledgeable, and willing to help. I will be requesting they do the installation as well. Thank you for all your help! !

So far the wall oven-microwave combo is what we wanted.

This Samsung Gas Stove looking Nice and working fine as per expectation.

I feel that your pre measure service is absolutely customer friendly and takes the guess work out of the purchase process. I had no idea if the washer/dryer that i wanted to buy would fit the space that i had or if i could use a gas dryer. The professionals that you sent over (at no cost to me) explained that due to new State regulations, we could no longer use a gas dryer. We then went to the Hyannis store and ordered it with an electric dryer. Without their valuable input, we would have purchased a gas dryer in error.

Oven seems excellent but difficult at times to figure out.

Friendly guys came in and took measurements. Had no problems communicating with me and worked quickly. I would give 5 stars if they could clean up the dust that gets kicked up when you move appliances in and out of their slots. I remember the Geek squad did that (Geek squad is awesome).

Excellent service. Assessor knowledgeable, professional, -- made on-point suggestions.

Fast and to the point .... Pleasure dealing with best buy for all my appliances and electronics. Always on time and professional. Men came out to measure for my appliances and we're in and out in minutes. Great job as always. Loving our new complete set of kitchen appliances

The reviewers were timely and efficient, with the process taking less than 10 minutes.

Initially tried to purchase the new LG wash tower, since the dimensions were similar to the laundry center I was replacing. Installer came a decided it would not fit. Went to store and sales person said it would fit. Second installer arrived and decided the machine would not fit. Geek squad service recommended I have a sales consultant come to my home. That consultant said it would fit and suggested I make an appointment with geek squad site survey to properly measure my space. They measured and suggested I have the machine installed anyway since I had 14 days to determine if I want to return it. I had the install scheduled for the next day. No one showed. I took that as a final sign that I should not by the LG. Instead I spoke to sales over the phone. They helped me purchase the GE laundry center. He emailed me any invoice for me to accept. I couldn’t accept because apparently there was a know technical issue. So after spending 30 minutes with sales and negotiating a discount for my troubles, i wasted my time. I had to purchase my self online and hope that once it’s delivered, I’d be able to call support and receive a credit. The machine was delivered and guess what, it doesn’t work! I called again and it would be yet another week for it to be replaced. I was done. I canceled everything and my alliance to BB

In-home service was as expected. Service man arrived on time and made sure our new fridge would fit into the space provided.