Customer Ratings & Reviews

I am very appreciative of the assistance provided by Best Buy. I was having difficulty with my new oven which I had only had four months. The bottom shelf did not seem to be in the right position even though I knew it had been installed correctly. The team was able to correct the problem very quickly and I could not be more pleased.

The installation went smooth. I would definitely use them again.

They are beautiful and work so far exactly as described

Knowledgeable and friendly. New the products and what to look for.

They were late but they called that they would be late. They did know what they were doing and explained everything clearly. They also let me make a photocopy of their findings. They came to measure the cook top stove, the built in oven, and the fan. They did open the paneling in an area to find the gas shut off valve and whether there was an electricity there (the old oven and stove have continual pilot lights). They did remove two screws to get the paneling to open and did not put the screws back. I noticed right after they left and went out to tell them but they had already gone. Then I realized that whoever installs the new oven will need to access that area anyway, so getting the two screws back in place can be done when the install is complete.

Great thanks, technician was able to measure and review and said the 24 dishwasher will fit.

Reps came on time. Have good knowledge but didn’t have specifics of what I ordered exactly. Someone coming for site survey should have all the order details and should be measuring that appliances will fit or not. Expect better planning and process from Best Buy.

The size didn't fit my house, but it was as the service person said. The staff knew the structure of our building, which was helpful.

Overall a good experience from purchasing to installation of my wall oven. I had my questions answered fully and was happy with the process.

Satisfied with the service recieved, wich save me a lot time when the team came to my home to getting the measurements.

Ordered stove top range and hood. Guy came to survey and stated the hood was too big. Went to the store and upon investigation the dimensions were wrong on Best Buy site. Wasted trip. The guy at the store was intelligent and checked the vendor site.

My new dishwasher works great now but when it was installed, a connecting hose was only finger tightened. This resulted from in a slow leak under my sink causing my hardwood floor to warp. I had to call a plumber and and he rectified the problem, but at a cost of $100+. Not sure if the floor can be fixed.

both ovens have been used and so far, both have preformed well.

Excellent quality and quiet service Easy to install and very versatile.

Rating is for Dishwasher. Jeremiah and Darren rocks! Two gentlemen maintained a professional boundary. Their work is clean, tidy, and perfect...

Mike from HT Hook it Up did a great job both evaluating the work that would be needed to install the new wall oven, but he was hired to also do the work. It literally took 10 mins for installers because Mikes cutout and platform rebuild work was perfect

When you choose to use Best Buy installers, you can use this free service so that your install goes smoothly on the day of. They looked/measured all what needed to be done and let me know what they would be able to do versus what I would have to get done separately. At the very least this activity allowed me to plan my job better.

Steve was prompt, courteous and very knowledgeable. He measured my old range, and helped me to look online (Best Buy) for a new replacement range. Also measured my old refrigerator (as I was considering replacing that as well in the future) and what to look for online (Best Buy website) for a new refrigerator, a possible future purchase.

I am enjoying my new GE refrigerator very much. The men who delivered it did an excellent job installing it.

Over all LG makes great products and this tv exceeds all my expectations for the price!