Customer Ratings & Reviews

Nice person but electrical and gas related considerations were missed

My first scheduled service for an appliance measurement was a no show. The guy was running late. He called and left me a message and then I couldn't reach him. The second time, the men came and measured, but couldn't really advise me if the appliance that I was interested in purchasing would fit in my home. Then I got phone messages and emails stating they were coming out again to measure. I never requested the service so I had to call to cancel the erroneous appointment. This measurement service is a great idea, but not without glitches.

you service was absolute awesome, the salesperson was super great, very well knowledgeable, she went over and beyond to assist in helping me pick the correct microwave, she sent out the team to come out to measure my space to make sure that i had enough space between the stove and microwave, she hep me find a microwave and i absolutely love it, Michelle was a great sales person. the installers was very professional and knew what they were doing. great service

A current range would not fit because of placement of gas pipe. Pre-installers told us exactly what change was needed. New range fit nicely.

excellent service esp. delivery. product only used once so far.

Our new dishwasher is very good and both the pre installation visit and the actual installation went very well and was excellent. We almost bought a dishwasher from Lowe’s but the pre- installation visit was poor and the information given us was wrong

Installers were courteous, polite, neat and efficient. Removed existing mounted microwave and installed the new one quickly. I appreciate the professional way this install was handled. THANK YOU!

The site survey/ premeasure went fine, both of them. There were issus with the installers, but the site survey guys were good.

This was a key step in the buying process. Did not want to choose am cooktop that required major modifications. Team arrived on time and measurement took away all uncertainty. We did not need any modifications. We are now enjoying our new cooktop!

The young man who came out was professional, courteous, and knowledgeable. Looking forward to the installation, scheduled for 11/15.

Professionalism, friendly and left me with accurate measurements for my range

The product was well installed and operates great.

Haven't had it long enough to give it a reliability rating, but we are happy so far with the unit.

The gentleman were perfect! They measured and advised me that my range would fit and answered my questions!

The size didn't fit my house, but it was as the service person said. The staff knew the structure of our building, which was helpful.

The site survey was fine for all but my cooktop. However, it may have been difficult to determine proper fit without having the actual cooktop there since a downdraft vent also had to be installed. The site survey indicated that my granite countertop needed to be cut but it turned out that there wasn't enough room for the cooktop and vent even after cutting the granite because of the depth of the cabinets underneath. I recommend a site survey with this exception. I felt that the individuals who did the site survey seemed rushed.

Reps came on time. Have good knowledge but didn’t have specifics of what I ordered exactly. Someone coming for site survey should have all the order details and should be measuring that appliances will fit or not. Expect better planning and process from Best Buy.

Installer not very knowledgeable about product He tried to up charge me with new mounting kit, but I already knew mine was applicable

REGARDING INSTALLATION SERVICE => Measurements were performed by your BestBuy non techs but were in error. Despite being a TotalTech member in good standing with promised free installation, because of your error I had to pay $195 extra to the installation subcontractor (Costa Lake). Not fair.

On time, frindly and professional service. Well done. Worth the time to be prepared for the installation.