Customer Ratings & Reviews

A little disorganized during purchase which caused confusion in the whole process. When I called customer service they were unable to help and said my order was cancelled and to go back to store. Store then redid order It was a hassel

We were under the impression that the cutting would take place at this so I don’t know who miscommunicated that but we’re not upset about it

Our double wall oven installation and site survey were scheduled for the same time. I was told this was due to the holiday crunch but still it made very little sense. Luckily the replacement oven was a drop-in fit for the original so all went smoothly but could have just as easily not.

Looking to change the broken gas cooktop for an induction cooktop. Needed to get the cutout dimensions in order to select the replacement. Evan was very helpful by explaining where to find the cutout dimensions on the Best Buy site and the need to have a 240v electric outlet.

The person doing the site survey was very good. one problem, he did not take into consideration the installation for mounting bolts. the ones that go thru the cabinet above the microwave are located at a different location than the existing ones. this caused a delay and me $80.00 to have part of the cabinet removed to facilitate instullation.

Team was fast, friendly and clean. Great experience

Nicest guys, on time, in and out quickly. Would be happy to use same if needed again. Great job!

I worked with a consultant on our new refrigerator. The space was a little tight and they did a great job of ensuring it would fit the first time. Great job!

They were prompt and excellent. The work was clean .

Professional and friendly service. Answered questions.

Everything we were looking for Very pretty Fit our space perfectly Love the features Nice upgrade to our kitchen

great service at the store spent the time needed to complete the questions we had. prompt closing of the sale.

Were not sure these products would fit in the existing spaces. Survey guy verified that everything would be good and it was. Very pleased.

Outstanding. Personable, professional, and engaged. Could not have asked for more quality in an inspection. Grateful to Best Buy for having such a top-notch individual do our inspection before installation. Gave us confidence with his knowledge, expertise and experience. We appreciate the confidence this inspection gave us.

prodct is good. instalation people did good job. first purchase was cancelled because your review team said it will not fit. so order over the range microwave. excellent. My wife is very happy because higher cfm exhaust. fire alam doesnot sound off often.

They were friendly and confirmed appliance would fit

The two men from A.I. Pros, who came to pre-measure for my stove were amazing. They came in, looked at the space, and measured to be sure everything was standard. They told me exactly what they would do to install the stove so that it didn't protrude too far into the kitchen (my current stove blocks a set of drawers). They were so great that I have requested that Josh from A.I. Pros be the one called to install my new stove.

Microwave suits purpose for which it was purchased

I was impressed with the home consultation that Willy - the consultant- did. As a senior it’s important to me to find supportive resources. His measurements & advice help me to decide on a new refrigerator

I received a call from the guys that were coming to measure, asking me if I really needed them to come and requesting if I could reschedule. I told them that I could not reschedule. They came and spent a total of 5 minutes at my house, measuring only the space for the microwave. I asked them to check the dimensions of the microwave and trim kit and they assured me it would all fit. Guess what? IT DID NOT FIT. Very unhappy with this experience.