Customer Ratings & Reviews

The in home measurement was inaccurate. On delivery day, the cord wasn’t long enough to plug in. I was stuck with the double oven and no installation for 4 days. They couldn’t have cared less.

Punctual courtesy knowledgeable. Came in and got it done

The item I got is on back order, I will review once it’s installed , the process was great and everyone was patient . I have total tech so there is a warranty and installation is free

I have been wait for my range hood outside vent cover to be install for the last 6 months The store manager states that everything was shown as completed in March this year I told him that I still have the cover sitting in a box in my home but not installed Also brought a complete new sonos 2 system to replaced my existing one since the Greek squad couldn’t update the new sonos like they said they could while they where trying to do the update they completely wiped out 4 of my 5 internet networks I had to hired a computer network company to fix the which included a NEW Firewall that was fried by them I told my sale person and he turn it over to his manager who then has the balls to tell I received and got all services I brought installed in March Still don’t have all of the sonos system install because the installers took three of the NEW sono to replace with the rt pieces they needed to make my system work Also they told me that I needed another piece of equipment to get my new system to work which still doesn’t

They were in and out of here pretty swiftly but they know their stuff

worked well for me, they arrived on time and did what they promised

The guys who came out and took the measurements for my drop in cooktop were very knowledgeable and professional. They answered all of our questions and even provided us with a hand drawn diagram.

My sales person was professional, knowledgeable and extremely helpful and made my recent appliance purchase a great experience. The employees that completed the advance measure, delivery and installers were equally as knowledgeable and professional. This was and overall great experience and the appliances look awesome in my kitchen.

BestBuy came to my house for a site survey for a major appliance purchase. They did not seem really interested in doing the job. Among other things, I wanted them to measure for a refrigerator delivery and install. I pointed out all the narrow points that might be a problem getting it into the house. All they said was they could do it. Well, the refrigerator arrived, and delivery crew said it would not fit. Also, survey crew stated they might or might not be able to install a cook top because they might or might not have the right blade to cut counter if required. It would just be left and I could hire a handy man to install--totally contrary to what website states. Overall, they failed to add much value, seemed generally disinterested, and offered endless excuses. Nobody seems to be in charge at BestBuy. With respect to appliances, they are trying to provide a complex service with text messages, foreign call centers, and disinterested "trusted third party providers." This may work for things like tv's, cell phones, or computers and peripherals. It does not work for major appliance sales and installation. Very disappointed.

Easy to setup and the service went great. Professional and honest, the measurers actually told me that what I had planned to order would not fit without a lot of work. Was able to then work with store for alternatives.

The two service agents who arrived were: professional, early, equipped with all of their supplies, wearing masks, and fixed the problem by installing the anti-tipping bracket in under 5 minutes! They made sure the stove was level and they were very concerned with my welfare.

Bad customer service with no respect for their customers.. Best Buy is the worst company to deal with. No professionalism at all.. I have an order with them since October last year.. not back order stuff because since I bought item, it was available to be delivered.. since there every week I was scheduled to have my delivery.. every day before the day of the delivery the send me message to reschedule.. I called even talked to a manager they confirmed it will never happen again.. unfortunately same thing every week until January 2024, when the last person I spoke to told me to cancel my order.. I never think they can waist my time every week like that and tell me after to cancel my order.. This is the worst customer service I never had… never and never again… and everywhere I will share that experience I have with you, Guys.. trust me.

They help me installing my TV. They did a great job. Very neat work

Measurements were off. Told us to purchase installing materials then delivery day sent us to Lowe’s for additional materials

I thought I had the premeasure down, but, the Site Survey found one other detail I had missed that helped with the installation the next day.

Great delivery and set up. The old refrigerator was removed and the two men did exactly as the Best Buy representative said would they would do.

Service provider kept in touch and arrived promptly for the service. Measurement was thorough and reflected on the final installation. Great job

Jake and his crew with Lonestar Appliance Installation did site inspection - so impressed with him and his team, we requested him specifically to return to do the installation.

Johnny Ramos from First Choice Home Services was excellent in taking the measurements for the pre installation of our electric cooktop. He arrives early within the arrival time window and took the measurements quickly, but efficiently.

Excellent service by Todd. He was prompt, and answered all our questions.