Customer Ratings & Reviews

I have scheduled this appointment twice in the past 2 weeks and I hope the appointment doesn't get cancelled again for tomorrow. I'm very upset that I can't get ahold of the people in charge of the appointment for tomorrow. This is for the free measurement of where a future replacement of my current refrigerator.

Would recommend getting the service, it was quick and easy.

The sales crew was wonderful. They sent people out to measure to be sure everything would fit. They also sent out the installation crew to make sure everything fit. We are very happy with the service that we’ve received. Our stoveFan and dishwasher are back ordered till July.

We were getting a gas range installed but didn't have a shutoff valve right at the range location and the site survey person informed us that we could install this valve ourselves or have a pro do it. We decided to do it ourselves because our range was being delivered and installed the very next day.

The guy here took pictures and answered my questions. I think he did a great job. I appreciate it.

The guys were very professional. They measured everything t make sure the oven would fit perfectly and the gas connection was available. Great Job!

They were on time. They had a very nasty disposition beginning the site survey. No communicating of any questions of the process were asked by the lead person.

Great deals specially on kitchen appliances. Professional staff for installation and on time delivery. I recommend to my friends.

The rep that came to my house was professional, knowledgeable and extremely helpful! He went above and beyond and was incredibly kind, quick and efficient!

They did a great job premeasuring! Everything hung turned out great!

Too bad zero is not an option. I made an appointment and was given a 12 hour time frame. No one showed up. I spent two more hours trying to find out why. Never got a good answer. Went elsewhere to buy an oven. Customer service is a joke. And the person who was supposed to have come to my house was a third party that Best Buy outsources. Stay away from Best Buy. And then I received a call asking how the purchase went!!!

It would be really nice if you'd get a call about delivery. The 3rd party and BB should consider communicating.

Technician called to announce he was on the way, arrived on time, was courteous and respectful. He measured everything thoroughly and made sure to answer any questions I had. He literally took our cooktop/oven apart so that he could measure everything accurately. Great guy!

The process of purchasing and delivery of a new microwave was smooth and timely.

We didn't have a existing waterline to hook our refrigerator too. A new one had to be installed. We found the technicians to be quick with their assessment of what was needed as far as parts were concerned, then promptly scheduled a second appointment for installation of the new waterline.

The team called the day of the appointment and we’re punctual. The helper was new and needs more training.

Great idea! A friend of mine recommended this and it was very reassuring to know all was good.

The installer came the day they were scheduled to deliver and told me I needed to make updates to my laundry area to pass code. They also said they would look for parts needed for the install. They never followed up and after two weeks I called BestBuy back and it turns out, they never communicated back w/ the store. They wasted over a month of my time. I wanted to work w/ another installer but customer service said I would'nt know until the day before the install but by then, I'd already have possession of the merchandise. I was so disappointed with the lack of communication and the experience as a whole, I canceled the entire order and purchased the set elsewhere. Overall, I was disappointed w/ the entire experience. I felt the installer didn't want to do the job and did everything in their power to have me so fed up that I would just install it myself.

I love my breville smart toaster oven...It is so convenient i rarely use my stove..excellent purchase

The Best Buy Pre-Measure Service is terrific. It's always a great comfort knowing that a fridge you bought will fit into the space allocated for it.