Customer Ratings & Reviews

Best Buy is so much more on the brink of losing their top customers than they realize. You do NOT provide good customer service in the slightest. No one on the “live” website knows what they are doing and they cannot connect you to anyone that does. A customer is NOT allowed to take to anyone or be transferred to anyone in a local store when we are seeking help or need questions answered. You “accidentally” disconnect the customer when they ask questions you don’t know the answer about. You encourage us to become a member but do not allow us any access to the people that can personalize our questions. ....And of course now you are being questioned for your training of your staff and the intentions you have with the way you train them.

Great experience very professional and service oriented! But still waiting for recommendations and appliances!

working good so far WiFi is thru the house as for now

Have not yet recieved putchases so can't review items purchased

No complaints about it. Gave me 4-hour appointment schedule, but arrived at the beginning of this window.

Pre-measurement was not done correctly. Measurement was made from underneath counter. Cooktop was too small and had to be returned. CANNOT rest on glass portion of cooktop. Measurement must consider maximum length of metal base around the underside of cooktop used to support the cooktop.

This was for a measurement of whether the drawer microwave would fit in the cutout in our home. Sales lady Linda provided a free service and they did it a good job of checking everything and providing me the details. No issues.

Very thorough and explained everything. Ensured that there would be adequate staff and clearances.

The person arrived at the indicated time and made the measurements for the water connection to my new refrigerator.

The site survey guys were great. We will definitly specifically reqest them again.

The gentleman that came out to pre-measure was professional, friendly, efficient and quick.

On time, very polite, efficient. Left me with documentation

Helped in deciding to purchase this product .Sales associate was very efficient in explaining the new technology.

Completely worthless home visit. What I asked for and what I got were diabolically opposite. I asked for someone to guide me so I can decide what kinda receiver I should get so I can get hooked into my home audio speakers that have been set up in my new house's ceiling. Instead the guy who came in said, I am a service guy, what do you need. I explained, so he asked to see the speaker wire coming from the wall. He then said we will send our info to the store and someone will get back to you - less than 60 seconds in and out. and that's the last I heard on this. Again, I'm on my own. Why offer a 'free' service which it is not. This 'free' service has costed me almost a month of not being able to set up a receiver that I can hook up my sound system.

professional, pleasant and very helpful staff they were on time efficient and answered all my questions

Excellent! Installers were knowledgeable, cordial and offered great advice. Highly recommended.

Lone Star was very professional and on-time. The installer was very knowledgeable and explain all of the things he installed and how to register my product.

Wilson measured our space for wall oven. He advised us of necessary prep work to be done and cost for additional cabinet modification.

As expected Carlos measured our built in oven wall space in a professional manner for Lorri to advise us on the replacement project.

The gentleman you sent to measure my stove was wonderful. Now I am trying to talk my husband in getting new appliances....wish me luck ! Thank you Debbie