Customer Ratings & Reviews

Helped in deciding to purchase this product .Sales associate was very efficient in explaining the new technology.

The pre-measure was done very quickly. The tech told me what to expect and the changes to the cabinet that needed to be make. He also gave me an approximate cost,

This is for an LG refrigerator that was junk, but if you have a problem, they get people here with another new part !

They use Premier Logistics and their customer service is excellent

Tge servicemen were great in taking the measurements for the new wall oven. They removed the parts from the existing oven to get the correct measurements for the new one , and replace everything back in place. Great job.

Best Buy is so much more on the brink of losing their top customers than they realize. You do NOT provide good customer service in the slightest. No one on the “live” website knows what they are doing and they cannot connect you to anyone that does. A customer is NOT allowed to take to anyone or be transferred to anyone in a local store when we are seeking help or need questions answered. You “accidentally” disconnect the customer when they ask questions you don’t know the answer about. You encourage us to become a member but do not allow us any access to the people that can personalize our questions. ....And of course now you are being questioned for your training of your staff and the intentions you have with the way you train them.

The guys that came for the site survey were professional, polite, knowledgeable. They full evaluated our situation and gave us the most accurate info for us to make the best decision. I'd highly recommend the site survey before making a purchase

Excellent service. Prompt and efficient. Would recommend

Very informative and pointed out needed changes to cabinet that weren't apparent from product specs.

We needed to replace a built in refrigerator and Best Buy offered the service to remove the old refrigerator. Not every store offers this service. Our guy came at the time that we agreed to, and was in and out within 5 minutes.

Have not yet recieved putchases so can't review items purchased

As expected Carlos measured our built in oven wall space in a professional manner for Lorri to advise us on the replacement project.

Wilson measured our space for wall oven. He advised us of necessary prep work to be done and cost for additional cabinet modification.

The surveyor was very professional in completing his task in a timely manner.

Both workmen were efficient, on time and very professional. No problem installing the dishwasher. I was disappointed that the oven would not fit and would like to know when I might expect one to fit the space measured for??

tech did a great job measuring. Haven't heard back on recommendations that will fit. Disappointed,

The service was great. The member who came out was awesome and easy to work with. However, BB failed to do any followup.

Pre-measurement was not done correctly. Measurement was made from underneath counter. Cooktop was too small and had to be returned. CANNOT rest on glass portion of cooktop. Measurement must consider maximum length of metal base around the underside of cooktop used to support the cooktop.

Great service!!! It came fast they came in and in 10 mins out it all together and got it ready to go.

Lone Star was very professional and on-time. The installer was very knowledgeable and explain all of the things he installed and how to register my product.