Customer Ratings & Reviews

Measurement team arrived as scheduled with full protocol in place. They worked quickly and accurately to get all necessary dimensions. They were polite and cleaned the area around the washer and dryer.

Once the Tech squad didn't come because they said their truck broke down. They didn't reschedule me until another week later. One time they called me and said they were there to deliver a waterline which I never ordered. The last time they came they said they had nothing written on the order and Wouldn't get paid unless the order was correct.

Someone came on 4/6, but that person scheduled the Site Survey for April 21, 2022. That's when it happened. The technician made measurements and wrote down the names of the required hoses and other connections so that I could purchase them, Longer hoses and connections will allow me to turn the washer/dryer by 90 degrees, thus regaining needed storage. I never heard back from anyone at Best Buy about his report, and when I called, I was continually put on hold and then disconnected about fifteen minutes in. I am still not sure that anyone at BB can help me. The last person I spoke with told me that BB doesn't do plumbing. Not what I'm asking for.

Appliance site survey was arranged easily and provided us the information we needed to plan and prepare the installation of our new wall oven which has different dimensions than our previous wall oven combo

We had Rep come out to measure our stove too. Great professional customer services.

How can you request review of product and offer points when we are not able to get paid for product until November 2021

Installers were very thorough with their work on the pre install process.

Very informative and pointed out needed changes to cabinet that weren't apparent from product specs.

The agent was very helpful and ensure delivery great service

Technicians did an excellent job measuring and recommending an electrical upgrade prior to purchasing the oven/microwave unit so that I would not run into problems when the unit is ordered and ready to be installed.

You're probably not going to want to publish this but here goes. A third-party installer came out to measure for our appliances. It wasn't until the oven came in and installer came back that we learned the oven wasn't going to fit. We had to get a carpenter out here to adjust the cabinet. Now we can't get an answer for the new installation date. We removed the oven ourselves so the cabinet man could do his work. It's still sitting in our garage. We also bought a cooktop--just found out it's not going to fit either. My question is this--why do you send out someone to measure if no one is checking to see that the appliance will fit? Now we can't find any cooktops to fit the opening we have. We started this process early so we could have working appliances by the holidays. Not so sure that's going to be the case. BUT--all that being said, the fridge and dishwasher are perfect!

The Samsung refrigerator is great, everything is everything no problems at all. Having the freezer on the bottom takes away the worry of my father who is 83 oh hitting his when he raises up from looking in the fridge.

Great service!!! It came fast they came in and in 10 mins out it all together and got it ready to go.

It was a visit from third party for fridge measurement and two young men came in and took measurements. They were courteous, quick and informative. Thank you Best Buy and team.

Fast and effective communication on what needed to be done.

The guys got there in time, very friendly measure the areas of question and provided their feedback.

They use Premier Logistics and their customer service is excellent

We were concerned that our dishwasher was slightly larger than our old one but it was fine. All was done quickly and efficiently.

I am giving this rating because the microwave works fine but the trim kit that we purchased has been delivered twice with dents. So Best Buy is sending us a 3rd trim kit hopefully this one comes undamaged .

The premeasure person was able to help us realize we needed a different type of appliance than what we originally chose.