Customer Ratings & Reviews

Measurements of the overall area will fit the new cook top but it was noted that if the corners on the new top weren't rounded, then I may be charged extra to cut a sharper corner into the counter. I waited longer than the 4-hour appointment window to have the pre-measurement done and am still not 100% sure if the new item will fit in the space without extra charges.

Very good customer service. Handled professionally and timely.

Great service! Very professional and very nice. Very friendly and knowledgeable

my remeasure was great. they were very careful to consider the appliance space, power requirements such as identifying a plug was needed inside a cabinet. I highly recommend this service.

Quick and professional! Accurate measurement ensured install could be accomplished without incident! Mahalo!

Ease w/scheduling & courteous service. Appreciate suggested options for replacement too.

the guys did a good job premeasuring for our oven install

The Best Buy team has always taken care of me and they didn’t disappoint this time.

Excellent service and friendly installers. Highly recommend.

So helpful for professionals to come out and double check everything for measurements.

nicely delivered on time and on budget. I bought a Samsung tv and a sound bar and it was a very good experience from the beginning to the end.

Excellent customer service, Detail explaination of product and backed by warranty Prompt response and ease in product return.

Gentleman that came to my home to measure was very professional and friendly, the installer also was very professional and friendly.

Best Buy changed appt for April 8 to April 10. No one called or showed up Monday April 10. Rep at store left message Thursday asking how appt went. Few days later a woman from Best Buy called and I explained what happened and said because of unreliability we did not want to do anything further with Best Buy installers. Less than an hour later I was getting emails about an appt for April 22. Appt made against our wishes, without consulting us, and for a day when we would be out of town. I had to call and cancel it.

The technicians were thorough, courteous and knowledgeable.

Professional and courteous service. We’ll set up. Just great

I had to have few washes before I could write a review as my plates were making clicking sounds. I did not know how to load it, circular behind the huge square plates did the trick.

Excellent and professional service. Highly recommended.

4 appointments were made, 4x the geek squad didn't show up. Numerous phone calls made during each appointment requesting information about arrival of site survey person. EVERY TIME I called I was told affirmatively that the site survey person would DEFINITELY BE THERE. I'm disgusted with Best Buy's out of store workers and subcontractors. After the 4 time I went to store ready to cancel my $5K order for appliances. The manager set up another appoint but with someone that worked directly for their store. That gentleman showed up at the time on the specified day.

The staff are courteous, and keep to the visit schedule. I needed service on my washing machine, an issue not with the appliance and the service person was courteous and helpful.