Customer Ratings & Reviews

Five star service for installation. Family oriented caring business. Polite and courteous. Would highly recommend to anyone

Daniel and Kevin were thorough and explained everything to expect. They both were good communicators and on time.

An excellent service to ease your concerns that an appliance will fit or not!

Thank you for the visit and recommendation of the fridge which would fit in the space

This was a third party service and I hope Best Buy stops using them as contractors. The arrival window was 3:30pm - 7:30pm, July 21st. At 1:14pm (before the arrival window), I get a text and email saying the agent is on the way and will be there at 1:25pm. I rush over and nobody shows up and then my dashboard updates and it say that the service was completed successfully, which was not the case. I called and texted the numbers provide to me several times, with no answer.

I really enjoyed being on the appliance site it was very helpful in helping me decide on which appliances is best for my family

Ordered a full kitchen of high-end appliances on July 14. When I purchased them they were all “in stock” and were paid for in full. They were scheduled to be delivered the first week of the following month. When the truck arrived, neither the refrigerator or the oven were in the delivery. The driver’ bill of laden said back=ordered. No phone call or excuse. When I called the store I was told it they may be able to locate units, but because of the Covid it may take up to two months to receive them. Calls to SubZero Wolf were not terribly helpful. A week later I received the refrigerator and a week after that I am expecting the oven. While the experience has been extremely stressful, I never felt that the store understood my frustration.

technicians were so kind and so helpful!! thanks, fellas!

Tech was on time. I had already prepped the area so the site survey took less than 10 minutes.

My vent a hood came in damaged 3-9-19. The installer notified Best Buy at that time. I followed up with a call. I was told it would be delivered and installed 3-14-19. I was to be ready between 7am-1pm. No one ever showed. I had called the previous night and was told they would del the following morning. I called best buy at 10 am the 14th--they said it was not coming because they did not have the replacement vent a hood. After numerous calls they rescheduled. Apparently no one ever remembered to order the vent a hood, just arrange for installation. The new ge refrig went out the 15th and I had the 3 yr service contract with best buy/geek squad. Still, they would not do anything till the 19th. Best buy did not even have anyone that could speak with me on ph to see if there was something I could do to fix the refrig.

no service was done just checking to be sure of measurements to be sure stive can be installed

Gentlemen knew their job and made great suggestions!

The customer Service by Jose was perfect and guided.

Very professional and were on time. Hopefully will have the same person the next time.

Best Buy always does a good job in helping match an oven that will fit into the space provided without much modification needed to the existing space.

Fridge condition is very excellent TV is very good

Good quality and good product Best Buy is best one

Maybe some crews are better than others. The men sent out to measure my location to install the new cooktop i had bought were, in a word, worthless. They did not measure the existing cutout to make sure the new one would fit; and, they failed to advise me that I needed to have an electrician come out to install a 110V line (the old system was electric and had a 220 V line present. Thus, at the end of the installation, the men who came told me to "get an extension cord" so the cooktop could be used until an electrician could come out to switch the electricity over to 110V. That would have been something useful for the sales person at the store to tell me or for the site survey/pre-measure guys to advise.

Best Buy is easy to deal with and I usually get the GEEK squad warranty because they are really smart!!

They did what they had to do and it sounds like a simple straightforward install once the oven arrives.