Customer Ratings & Reviews

Technicians were well organized, curteus, highly trained and knowledgable and completed the instillation in a very reasonable time

Geek Squad was professional & provided excellent service. A main reason why we shop at Best Buy is this wonderful service!

Five star service for installation. Family oriented caring business. Polite and courteous. Would highly recommend to anyone

Great service by there employee, he explained it so nicely about all kitchen appliances.

The guys were able to get my soundbar hooked now its like im in a theater

I really enjoyed being on the appliance site it was very helpful in helping me decide on which appliances is best for my family

Like the easy slide racks Visibility of oven contents is excellent Easy controls Even heating Price was comparable to others Have not cleaned it yet

Ordered a full kitchen of high-end appliances on July 14. When I purchased them they were all “in stock” and were paid for in full. They were scheduled to be delivered the first week of the following month. When the truck arrived, neither the refrigerator or the oven were in the delivery. The driver’ bill of laden said back=ordered. No phone call or excuse. When I called the store I was told it they may be able to locate units, but because of the Covid it may take up to two months to receive them. Calls to SubZero Wolf were not terribly helpful. A week later I received the refrigerator and a week after that I am expecting the oven. While the experience has been extremely stressful, I never felt that the store understood my frustration.

Best Buy is easy to deal with and I usually get the GEEK squad warranty because they are really smart!!

Great service! The in-home team were knowlegable, professional, and fast!

They did what they had to do and it sounds like a simple straightforward install once the oven arrives.

Knowledgeable and efficient. They also explained what needs to be done.

Technician was thorough and provided great advice on a replacement appliance.

Fast, efficient, courteous and accurate. I feel ready to buy my next appliance

Depends on who you get. Our team was top knotch. Wxcellent service

Pre measure for a new stove. Representatives were on time and courteous. They checked everything and confirmed everything was okay. They explained things clearly.

Excellent service and this is why I purchase alll my appliances from Best Buy!

They came on time. They were efficient. I expect a great installation when they bring the appliance.

Worked with Demetrius. Excellent service good price. Just awaiting delivery and installation

Maybe some crews are better than others. The men sent out to measure my location to install the new cooktop i had bought were, in a word, worthless. They did not measure the existing cutout to make sure the new one would fit; and, they failed to advise me that I needed to have an electrician come out to install a 110V line (the old system was electric and had a 220 V line present. Thus, at the end of the installation, the men who came told me to "get an extension cord" so the cooktop could be used until an electrician could come out to switch the electricity over to 110V. That would have been something useful for the sales person at the store to tell me or for the site survey/pre-measure guys to advise.