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Customer Ratings & Reviews

Customer reviews

Rating 3.8 out of 5 stars with 1981 reviews

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Rating by feature

  • Service

    Rating 3.8 out of 5 stars

  • Professionalism

    Rating 3.9 out of 5 stars

  • Expertise

    Rating 3.8 out of 5 stars

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71%would recommend to a friend

Customers are saying

Customers frequently mention the appliance's overall performance and how well it has been working. Many customers also appreciate the perfect fit of the appliance and the professionalism of the site crew. However, a few customers have noted issues with the dimensions of the appliance, such as a cooktop not fitting properly.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 67 Showing 1,321-1,340 of 1,981 reviews
  • Rated 5 out of 5 stars

    refi. installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they did a great job installing the Ref. I would recommend them foe any job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Was Cancelled

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were on time and completed all installs within in time frame and to our satisfactory

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick, Easy and Professional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This guy knew his stuff. We were fortunate enough to get him for our next day delivery and install. Awesome installer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Adding a rangetop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Steven did a terrific job. Very happy and found the price to modify kitchen very reasonable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Measurements

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time and very knowledgeable, very kind.I requested for Philip to install microwave.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen who came to pre-measure were very polite and efficient at their job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Appliances

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Samsung appliances. Kaden and Crystal are amazing Associates. Thank you for all your help!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Measurements

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The company that came out while friendly, measured the wall oven space incorrectly. I planned to buy an oven from Best Buy but the measurements I was provided did not align with any ovens Best Buy sold. I was then forced to place an order with another company who had ovens that matched the provided dimensions. When that oven was delivered the error was discovered and the install did not take place leaving me with an oven for thanksgiving and having to pay a restocking of 600.00 due to their error.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    there was not any premeasure and there was not anything needed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great team. Very professional. Would use Mario and Alan again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    measuring my fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    thank you so much for coming out and measuring my fridge

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great services

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our advisor Jackie was great in guiding us every step of the way. She was sincere, genuine and honest!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible installation service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't know how the product worked because you do not have a reliable installation team. The guys who measured our cabinet for the installation of the double oven said that they could do the cutting necessary to install the appliance. However, despite multiple phone calls and emails those two men were not assigned to the installation. Instead, a two man team from Tulsa arrived without the tools necessary to install the unit. They did not know about the previous report from the men who measured the space. I returned the appliance and bought from another store. Your installation service is horrible.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very quick and professional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two guys came out and measured for a through wall air conditioner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Skilled team of Technicians

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With Geek Squad team, you can rest assured that you are getting the best service from highly skilled crew team.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice, polite, hard working men. Came and did what they needed to do and left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Site Survey

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Site Survey was just what we needed for our new gas cooktop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gabriele Krivonak

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dennis and Christian were fabulous ! I hope I get them for my installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eddie was professional and went above and beyond in several ways. I appreciate all of his help.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It sounds like a good software, however, I haven't used much.

    I would recommend this to a friend
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