Customer Ratings & Reviews

now what they doing talk to you as they do the job

Site survey took all measurements into account including outer doors. Was a smooth fit on delivery day!

During purchase the installation was scheduled for 07/29/23 Saturday by your sales person When we checked online it is scheduled for Monday. Your sales team in Modesto California location should really work on customer skills except Albert who is always kind. They behave as if they are doing us a favor by serving us. I hope you takes my feedback seriously otherwise what is the point of this survey. Thanks.

Site survey and pre-measurement visit was very much below my expectations. The two associates walked in, didn't introduce themselves or say why they were here. They mumbled, took some measurement and proceeded to leave. When asked they said they couldn't tell us what measurements were or whethet the electric wiring was sufficient. They said they would report the measurements and someone would be in touch with us. We never heard back from anyone.

Technician came to measure wall oven closet to ensure fit for the new Kitchenaid oven replacement

Manuel stopped by my house to measure and was GREAT

This review is for Mr Juan Couoh. He installed the cooktop. He is the best. 10 Stars.

I’m home service did not show up for scheduled service.. Do not call, text or email. I had to reschedule a service appointment for them. Serviceman finally arrived took measurements and photos without explaining results. Waited 12 hours next day for scheduled install. Installer did not show up. Canceled order. Order appliance from another company.

The team came to measure for our appliances and they were very helpful and knowledgeable. Great service.

He arrived on time. He was efficient and professional.

Easy and great follow up! James and the installation contractors were very thorough and helpful!

Everything went well. Arrived on time and did measurements quickly.

This site review was very helpful in our plans to upgrade our kitchen appliances, staff was very friendly and informative.

Bough an Apply Watch and was very satisfied with the purchase, the salesman (he was knowledgeable) and best buy

My product still hasn’t been received. After a delay of a month due to a door panel not being available from the vendor, I was informed yesterday that my installation which was scheduled for today was cancelled because I am in a geek squad delivery zone but they don’t have anyone to install built in refrigerators. Why have Pacific Kitchen and Bath in your stores without the ability to install built in refrigerators? Now they are saying that a part is still not in and won’t be in for at least another month, while they are trying to figure out who they can get to do the install.

Great service and knowledgeable contractors. Very helpful in making a decision on appliances.

A lot of issues from beginning of purchase to end...

Maurice did an excellent job measuring every nook and corner for the installation and advisedly was to remove the obstacles.

Site review and premeasure then they left and expected me to do the work. This visit was an effort to correct several earlier attempts to rectify $18,000 worth of kitchen appliances. I had to finally return all three and source another vendor

Was required prior to refrigerator install. When leaving team said everything "looked good, and should be getting confirmation". Only later after going to the store for followup did I find out a lengthy email was sent detailing problems with the site. After spending several hours at the store(very helpful) I returned home with only partial resolution. Had to text a picture of the opening with a tape measure confirming a dimension. The inspection report stated a no-go due to a dimension they did not take, but reported. Just an example of the overall experience. 3 site surveys later and a lot of unnecessary irritation approval was granted.