Customer Ratings & Reviews

I called for appliance repair under warranty. The customer service rep set up this appointment and when i called becasue the appointment didnt show. They then realized the mistake. Setup second appointment with repair service and the vendor they used canceled the appointment.to this day the appliance still isnt fixed and im out two days waiting for techs. The worst service i have ever paid for

This is an important piece needed as part of a refrigerator purchase

On Time and thorough review of the area we need to replace our oven.

Both technicians were very knowledgeable and thorough.

Great delivery and professionalism. Made sure everything worked

Checked more than dimensions during the site survey, such as electrical junction box.

The Samsung refrigerator is great! 4 Ford with beverage center love it.

Sales person very helpful and gave me advice regarging the vacumm

Horrible. The whole purpose of having the Appliance Survey / Pre-Measure team out to the house was to review why the original 24inch Samsung 'could not be installed' by the TotalTech team because the power cord was too short. They recommended a Bosch replacement but did not provide a model number. Now I have the old broken unit, a new Samsung unit which they wouldn't take with them, and no recommendation for what model Bosch would work. All this after over a MONTH of phone calls and experts visiting the home.

Site survey was quick, easy and uneventful. Not sure why this is getting reviewed!

Geek squad showed up on time and found the problem I was experiencing. They made the fix in short order.

Outstanding service and easy to understand provided by the Tech

The geek squad was very efficient in giving me a courtesy call before and after service.

The resource was very knowledgeable. I will be having a double wall oven replaced.

Great installers would use them again over n over for anything

This was never completed, wasted two full days of my time all for nothing! The same two guys came to my house twice and they informed me that the people at Best Buy was not doing their job because they had sent the measurements in but they are no where to be found! Both guys were laughing about it, they didnt even go inside the house the second trip out. Was wanting new kitchen appliances but I am going to have to go elsewhere I guess since you don’t want my business!

he did a great job and was very helpful explaining

The original pre-measure was way off. When appliances were delivered, the refrigerator didn't fit and there were other miscommunication issues. Ultimately they came out again (no cost) and remeasured acknowledging they had messed up. It was a long painful experience.

When the washer and dryer actually arrived, I was told that they could not be installed because I needed a flexible dryer vent and Best Buy sent only a rigid dryer vent. The installers said that given the space restrictions in my laundry closet, a flexible dryer was required. None of this was brought up at the time of purchase or the during the site survey. The issue should have come during the site survey. Very disappointed.

Came on time--the second time. Service visit was scheduled for last week, but they didn't who up. When they did, they measured to see what size stove would fit.