Customer Ratings & Reviews

When the washer and dryer actually arrived, I was told that they could not be installed because I needed a flexible dryer vent and Best Buy sent only a rigid dryer vent. The installers said that given the space restrictions in my laundry closet, a flexible dryer was required. None of this was brought up at the time of purchase or the during the site survey. The issue should have come during the site survey. Very disappointed.

The guy was pleasant. He showed us what we needed in order to have a water line hook up for our new refrigerator.

Measurements taken without explanation or feedback. Told requirements later through salesman without explanation or justification. Just billing. Not comfortable with that.

This is cool geek squad is awesome I highly recommend using them if you need their services

Everything went fine. Good communications. We Hope the installations go well.

This was a waste of time - they measured, but never told us the results. When the delivery guys came two days later, we found out that the oven was too big by about 1/4 of an inch and I had to take a saws-all to the cabinet. Then we found out that the electrical junction box was located in a place where the wiring on the oven would not reach. The delivery guys weren't able to complete the install and I had to pay another contractor to come out and do the job right. It would only have worked if the site survey crew also did the haul away. Then we would have known in advance what was needed.

Quick and easy pre-measure. Necessary for microwave install.

Great customer service Great install people Very kind and professional

These gentlemen did an outstanding job of getting the product in and hooked up expeditiously.

Very fast and professional and kind. Understandable.

Due to the site Survey, they were ready with all they needed and install was quick and easy

I didn’t purchase anything. It was a request for a dryer repair on a warranty I paid for. Made the appointment after days of being bounced around, then had to wait at the house on a time bracket of 12-8pm to have nobody show up. Then on a follow-up call the manager of the Best Buy store in Surprise Arizona tell me that she could not reschedule and gave me the same 800 number that I had tried for days on to make the original appointment. So, we hired an appliance repair company to fix the dryer which has now cost me close to $400.00 dollars. So, yea terrible rating I wouldn’t even give their service 1 star.

Employee quite helpful in deciding proper size refrigerator.

They did a very nice job. Was done timely, we’re very polite and professional in their work.

Professional and customer focused. Highly skilled.

Excellent service from Michael. Also great Installation from Jose and his team.

When the oven was installed I had to pay an additional $150 for the install. To be clear, this involved taking out 4 screws to remove some trim. unplug a microwave and set it aside and then reverse the process. This took an extra 5-7 minutes.

Prompt arrival. Very courteous. Very Knowledgeable

Can’t really rate this. Pre measure did not happen but the installers were 10 stars!!

The tech measured very accurately to make sure that the kitchen appliance I chose would fit.