Customer Ratings & Reviews

Jamie the reinstaller was very good. He was very careful and very thorough.

The original pre-measure was way off. When appliances were delivered, the refrigerator didn't fit and there were other miscommunication issues. Ultimately they came out again (no cost) and remeasured acknowledging they had messed up. It was a long painful experience.

Wonderful service, very knowledgeable and friendly and did the installation quickly!

Did not arrive. Waited the whole day. No explanation was given. Very unprofessional.

I like that the representative was on time and thorough!

I didn’t purchase anything. It was a request for a dryer repair on a warranty I paid for. Made the appointment after days of being bounced around, then had to wait at the house on a time bracket of 12-8pm to have nobody show up. Then on a follow-up call the manager of the Best Buy store in Surprise Arizona tell me that she could not reschedule and gave me the same 800 number that I had tried for days on to make the original appointment. So, we hired an appliance repair company to fix the dryer which has now cost me close to $400.00 dollars. So, yea terrible rating I wouldn’t even give their service 1 star.

Pre-measure was great, he was on time and measurements were accurate.

great attention to detail. Great help in selecting and ordering appliance.

All personnel very Helpful! Geek Squad always when need be.

It was just....ok. i was told in the store that they would help me select a washer & dryer to order, yhat would fit my space- that wasnt true.

The same guys who damaged my stove were send here to tell me it is my word against them about the damage. The had no idea what they were sending here. Bad bad bad job Bestbuy Your customer service is poor, you hire cheap people from another countries who doesn’t know what they are doing neither speak English possible to be understood

They arrived on time, were vaccinated and worked efficiently.

The team was very friendly and respectful of our space. They answered all our questions

great customer services and being helpful would like to recommend this store to a friend!

Measurement for a new gas wall oven was professional and informative.

The survey guys that came were enough for me not to purchase the item. They were totally incompetent and scratched up my woodwork. The same team were to also install. They were no help. Pathetic service.

The team that came to ensure our new dryer could be installed were great. I’d recommend this service to anyone.

Great service Salesperson came out to make sure things would be correct

In home Pre measure appointment for new appliances.

great service and friendly staff. I highly recommend BestBuy