Customer Ratings & Reviews

Guys were veery pleasant and informative and most importantly they were on time...

The dryer I purchased has so many wonderful settings.

always available and very helpful. great staff.

Installation crew were on time and they knew exactly what to do. They quick in and out of the house.

good quality and professional service each time at value pricing.

Survey done quickly and professionally. They came in and got the job done.

Measurement appointment was canceled prior to scheduled appointment. Sadly, the sales staff failed to notify the scheduling company as they called me to confirm the appointment one day prior. Refrigerator being measured for had a black interior. This fact was never revealed at Best Buy ( no model at store) and when I saw the product after looking it up on line, I knew I Would not like a refrigerator with a black interior.

Great premeasure for oven combo installation. Went very well

Arrived in a timely manner. Conducted in a quick and professional manner.

Was told that to put in new oven that needed someone to come measure. Appointment was between 8-12. Received a call at 12:30 saying they would be there in 45 minutes. Oh my...nothing like taking half a day off work for this. When they finally showed up they were there less than 5 minutes. Were measuring the oven, not the cutout area like they were supposed to. Were to take the oven out to see where the electrical box was.. they didn't. Complete waste of a day. I ended up measuring myself but of course, when they showed up a week later to install, there was a problem with the positioning of the electrical box. Sigh.

Donnie was polite, knowledgeable, friendly, and helpful!

My appointment was quick and efficient. Got my estimate a few days later.

The geeks sqads who did the pre-measure were excellent.

they never solved our problem. They sent the wrong kind of technician to look at the problem, and in the end, they promised a resolution from an insurance company after 60 days all of this was totally unacceptable. If they don’t reserve it, resume it soon they will lose my business forever.

The same guys who damaged my stove were send here to tell me it is my word against them about the damage. The had no idea what they were sending here. Bad bad bad job Bestbuy Your customer service is poor, you hire cheap people from another countries who doesn’t know what they are doing neither speak English possible to be understood

The original measuring went fine, along with installer coming out to do measurements, BUT... the job seemed to be a little more difficult once the installer came and then we NEVER heard back from the original customer service person. Never got the updated info and then he ghosted us.

Site survey was done properly but caution to Best BUY please choose your vendors carefully.

Tech did measurement, but left without giving phone number and no one ever followed up to measurements for advise on return.

I set a appointment. Got 3 text and one email confirming time. The guys callEd and they said completely different time period. Had to quickly drive home.They were to measure for stove top. Told them fan shouldn’t be included However I guess they did. Set another appointment but told them in a 3 way call we had to leave by 10:00am for prior appointment they agreed. They called back on day of appointment at 9:40 and said they were 30 minutes out. Too late we said. We canceled and Zach from Park City Best Buy never called to rescheduled Never got the stove top

customer service was spot on even with limited services in your stores