Customer Ratings & Reviews

Person came out to measure. Needed custom work done. He said no problem. Never gave measurement to Best Buy so we could order Double Wall Oven. Best Buy store tried to call the contractor company, but no one answered phone. Then found out much later that Best Buy will not to any work that cabinet needs to be cut to fit a longer space. Took 10 days to find out this information.

The Geek Squad was responsive, helpful and professional.

Had our appliances brake down in the past and geek squad helped with replacement

Long time to get delivered,COVID the reason.Good experience.

The survey guys that came were enough for me not to purchase the item. They were totally incompetent and scratched up my woodwork. The same team were to also install. They were no help. Pathetic service.

We have had the worst experience with our Best Buy Consultant. We ordered appliances almost a year ago, and after waiting over four months to receive our range, it doesn't fit between our granite counter top. The consultant threw the issue over the fence for us to deal with after he screwed up with the measurements. Almost a year later we still do not have a stove that we have been paying for. This whole issue has been far beyond stressful, in fact a total nightmare that has yet to be resolved.

Very timely for appointment. Pleased to have all the numbers double checked!!

The refrigerator looks great, both inside and out. A real plus to our kitchen.

used a 3rd party vendor - no immediate service was available for a few weeks

This process as in the past with Geek Squad was completed with no complaints.

The measurements were incorrect and when the oven was to be installed, it did not fit. Had to start the order and delivery process over again. Additionally, the service rep who measured the space refused to give the tenants the measurements because they were not the owners. Subsequently, the owners were unable to get the measurements from anyone at Best Buy.

INSTALLERS DID A GREAT JOB FITTING THE MICROWAVE INTO THE CABINET

Fridge it’s great same as dishwasher and microwave And oven

It’s easy to use, easy to clean and fan is efficient

great protection plan for any purchase you make at bestbuy

Didn’t show up on the arranged date coordinated with Best Buy. Then called two day’s later to set up a time. This was the third party contractor

I have not had my wall oven delivered and install. I don’t know what the hold up is because the wall oven is at the store in Charlottesville. The oven was delivered but since modifications were needed by a previous measurement. The people who delivered it was thinking it to be a normal install on April 29. As of now I am still waiting for delivery and installation. Please help. So since I don’t have the wall oven definitely can’t answer the following questions

Though the team arrived bit late they are good with the measurement and information

Considering they left no measurements or even documents that they were here I found my time wasted. As a matter of fact the in-store rep I spoke to last week checked and saw that they didn't even report any measurements back to Best Buy so he was going to arrange for a Best Buy tech to come back out and measure.

My appt was rescheduled in no time. Overall experience was great!