Customer Ratings & Reviews

These guys did great work, were friendly, and cleaned up after completion.

The Best Buy Totaltech warranty was misrepresented to me as a full repair or replacement policy by the salesperson. It is neither. It only pays a percentage of repairs or replacement costs - keep that in mind before dropping $200 on it. All Best Buy is doing here is trying to sell their goods by way of a lousy warranty policy.

Second Tcl I’ve owned great price,picture and sound

The contractor never got back to me with an estimate cost for additional work we discussed needed with our Best Buy purchase. His company’s voicemail was full, I and couldn’t leave a message. He arrived at house not knowing exactly what he was doing. Took a quick measure and asked if there was anything else I needed. I was surprised at the lack of preparedness.

I was given a time window. Of course, I was at my house waiting for the team to come. Not only did they not even bother to give me a call, they never even showed up! After waiting for 3 hours, with no phone call and no-show, this made me decide that BestBuy appliance team is the WORST!

the good thing they showed up but did not impart a lot of knowledge for me to prepare for the install

Timely and thorough service. Professional and courteous techs

Everything went great. Installers did mote than expected.

These guys were amazing and did and excellent job installing

Someone came to our house to measure for a new microwave and did all measuring that was needed. When we went to order a new one ….no one could find the measurements. Used my own measurements that I brought with me.

They were very friendly and answered all of the questions I had.

Technician was on time, courteous and thorough and answered questions I had

The BEST in service from Kenny and Randy! The installation was perfect!

What a JOKE! These two guys showed up looked at the space said Looks good, didn't measure... Nothing. In & out in 5 minutes.... End result my new products didn't fit!!!!

The person came over and measured, but did not complete the assessment properly. We had to reject the dish washer when it came because of this. Very disappointed with this service! Also, they did not show up to the first appointment and were late for the second appointment.

They did my site survey and never told me what the measurements were. It is been a month without an oven.

the gentleman did a great job and was very knowledgeable.

The "pre-measure" appointment never happened because the technician couldn't figure out where the main gate was to my neighborhood community and simply drove away. We had to reschedule for the next week (which was supposed to be the installation date). The two technicians who came on the new date were much, much more reliable.

August 1 was the first appointment and they never showed!! He said the measuring people quit (that day) ~ rescheduled and they finally got to my Mom's and measured ~ was told he would be away on vacation for a week ~ called him a week after measuring and was told I would get an email with recommendations and measurements. I only received this email for this survey!!! A week later and I called him again yesterday and now today still nothing!!! So here it is September 19 and still waiting, waiting, waiting!!!

Great idea to have them measure to see if your purchase fits.